I’ve been a loyal Livescribe user since the original OLED-display pens — even bought multiple units despite their tendency to die whether used or not. I later invested in the LivePen and now the INQ model, both of which promised smarter syncing and better UX. Instead, I got a mess.The INQ app is a disaster. My pen connects (green to blue LED), the phone recognizes it, and I can see old pages from months ago — but nothing new syncs. No “new page” button, no interface, no feedback. It’s as if the app was abandoned mid-design.I’ve tried everything: restarting the pen, reinstalling the app, toggling Bluetooth, switching devices. Nothing works. And when I reached out to customer service, I was met with condescending responses from reps who clearly didn’t understand their own product. No accountability, no escalation, no resolution.This isn’t just bad tech — it’s bad faith. One star for a product that fails at its core promise and a company that refuses to support its users.
Hi there,We’re truly sorry for the experience you described. As a long-time smartpen user, you deserved a much better experience, and we take your feedback very seriously. We understand how frustrating it is to see your pen connect but not be able to sync new pages, and we’re sorry that our support process left you feeling unheard and unsupported. That is never our intention.Since then, we’ve made important improvements to both the app’s syncing behavior and our internal support processes to prevent issues like this from happening. We’ve also invested in better training and escalation paths for our support team to ensure customers receive knowledgeable, respectful help.We would genuinely like the chance to make this right and restore your trust. Please contact us directly at customerservice@inq.shop, and reference this review so we can escalate your case and work toward a real resolution.Thank you for taking the time to share such detailed feedback — it helps us do better.
