Instacart Shopper: Earn money 12+

I’ve been shopping for a month now and have done about 25 batches, a lot of doubles in there- and I am pleased with the process! Thank you for providing jobs! The guaranteed pay and gas coverage is something to really be appreciated, and makes a huge difference in my opinion. It gives shoppers some peace of mind in knowing they won’t be under-compensated when it comes to a large batch with a lot of replacements, extra time, and/or a far off delivery. I’m willing to take that extra time & care to satisfy a customer’s order knowing that the company takes all of this into account.

My only suggestion is to keep improving the app! It is tiresome to have to go through several pages of ‘suggested replacements’ etc when you have already spoken with the customer and they want a refund for an item. I understand not wanting to incentivize shoppers to just refund everything- but an experienced shopper wants the option to either manually select a replacement item or refund the item on the FIRT PAGE. The several pages of suggestions take an unnecessarily long time to click through especially for people with a low phone battery or with an older phone with slightly longer load times.

Overall I’m very satisfied with the user experience, and will continue to use the app myself and recommend it to others. Thank you. :)

Thanks so much for your feedback and all that you do! -Lola

Instacart is a great way to make independent money. I do it as a main source of income I have 3 kids and it works just fine for my life. I do have a problem with “support”. I was just threatened for expressing concerns so I decided to express here. A problem I have is the rating system. We have no control over disputes if not attached to a particular item. For some background I’m a diamond cart 5 star shopper and I give everyone the same level of respect. I’ve watched the lessons and have improved myself to this level of shopper and take what I do seriously. You can put your all into someone’s order and 1 item can be the difference between a 5 and 1 star. People are emotional and irrational especially while spending their hard earned money. We as shoppers get the bad end of that which is unfair. We go out of the way to communicate and suggest replacements which requires the actual customer service and that’s where problems are, people don’t respond or irresponsibly ask for a refund they didn’t want (this happens a lot to me). We need a voice as shoppers when it comes to defending ourselves and earning potential. We can’t dispute actual ratings. I think that would be extremely helpful to be able to at least look back and see why and learn from a mistake if one was rightly made. I give you a 1 star in hopes to gather the attention to fix this issue.

Hi, there! We sincerely want to thank you for sharing your feedback and experience with us. We understand the importance and impact good ratings can have. We want to assure you that we hear your frustrations and will be sharing this feedback for review. If you haven't already, we recommend checking out our Shop Talk forum. This forum can be accessed via your Shopper App and is designed for shoppers to submit and discuss feedback with one another. We sincerely thank you again for reaching out, and thank you for all the work that you do as a shopper with Instacart!

I Absolutely love the switch to On-Demand Sunday’s I have church and family time and we go to church at 8:00am and church is an hour long so if i wanted to have a slight chance of getting hours I would have to leave church 10 min early and go outside and some how I would still end up on a waiting list so not to mention how embarrassing it was walking out early because I don’t bring my phone in with me. So I personally love the change to on demand wake up get ready open the app and immediately head to work and than when I’m done, I’m done no consequences I just go home. So thank you Instacart I fully support your decision and if anyone wants to throw a fit it’s very obvious that they can thank all the inconsistent people signing up for hours and than either bailing an hour or 2 befor there shift or bailing and not even saying anything. That may not be a big deal to anyone else but that’s money Instacart is loosing because I guarantee it’s a minimum of a half an hour by the time someone accepts the hours and gets out the door and in a position to accept an order and that’s 30 minutes of unsatisfied customers trying to make an order or what should have been delivered at 4:30 to make dinner at 5:00 is now not showing up u til 5:00 messing up there schedule possibly convincing them that they shouldn’t use Instacart. But anyways.. Good job Team Instacart is all I have to say I really like what you all have done!

It is delightful to hear such positive words and it’s always a pleasure to serve our shoppers. -John