InstaShop: Groceries & mor‪e‬ 4+

This app is incredible, it is exactly what we need at a time like this, it’s like walking through a supermarket, but digitally. The only inherent problem I have with this app is the “replacement” part of it. For example, I tried to order shredded mozzarella, a notification popped up that they didn’t have the exact brand I wanted, instead of giving me the other brands of mozzarella to choose from, they offered me a replacement of kraft cheese, milk, and cheddar cheese. Another example is if i wanted to buy a big bag of plain lays chips, and they don’t have the big bag, instead of offering the smaller bags of plain lays chips as a replacement, I get 10 other flavors of chips and a croissant as a replacement. Please make it that you can pick what you want as a replacement instead of getting options picked for you. Thank you.

Hello Jousife 👋 Thank you so much for your very valuable feedback. We're really happy to hear that you're loving the app, and we have noted your observation! Our team is working hard to improve your experience every day! Thank you for your patience and continued support. Happy New Year! 💫

I love using this app. Not only is it convenient, but the customer service, when something doesn’t arrive on time or is inaccurate, is excellent!!! They give you a call and actively work with the shop to resolve your issue and they very obviously have been trained well on how to handle customer complaints. This company should serve as an example to many other companies on how to do customer service right!!! For this reason, I will keep using the app and continue to support them with my business.

Thank you so much for your kind words & review 😃 We are so proud of our customer service team!

InstaShop is as good as the shops that they are dealing with . As an application it’s convenient to order your small groceries without the hassle of calling the shop directly at anytime and wherever their is an internet connection ,that’s excellent however their is always the shop itself and their services , some of them are cool and minimum mistakes and some of them are long delays and a lot of mistake and confusion , it’s up to the user to pick and choose from which shop to buy .

Overall , I am very pleased with this application , using it daily .

One more thing , InstaShop gives points (lira) that can save you at the end of the month when you are very short on cash and you need a to buy cig and Diet Pepsi 😅😅

Thank you very much for taking the time to send us your kind feedback, we are so happy we can make your life a little bit easier 😃 (P.S. We have a colleague who claps back at the Diet Pepsi point 😋 )