Intelligent Service Management 4+
ISM - Service Desk
ServiceAide
Designed for iPad
-
- Free
Screenshots
Description
ServiceDesk App for Cloud Service Management
Service Desk app has been designed for Analysts and Self-service users.
Using the Service Desk mobile app, users can obtain Service catalog, create a ticket and approve the ticket all from a mobile device.
Using the Service Desk Mobile App, Analysts can respond quickly anytime, anywhere using the single-action workflows. This helps to reduce Mean-time-to-Resolution and enhance service efficiency thereby improves customer satisfaction
Key benefits of Service Desk App are:
• Submit and view service requests and issues
• View the Service catalog
• Attach an image to a ticket
• Use the speech-to-text feature to enter text
• View existing filters created on the Web interface
• View personalized views of the tickets queue
• Quickly take common actions with a tap
• Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On
• This app requires a named, concurrent, self-service or trial license for Intelligent Service Management™
This Service Desk App also can be called as Intelligent Service Management (ISM), Cloud Service Management (CSM)
Intelligent Service Management™ app has been launched by ServiceAide™
What’s New
Version 5.0.0
- Feature: Luma V1 & V2 widget support
- Bug Fixes
Ratings and Reviews
Great App
I use it every day to communicate with my team and manage projects. It allows me to deliver much better service to my customers as I and my team can quickly create and manage new incidents, manage queues, monitor activity anytime anywhere
Great first release of the analyst app
I can accomplish all the most critical analyst functions such as creating and updating tickets.
App Privacy
The developer, ServiceAide, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
Information
- Seller
- Service Aide Inc
- Size
- 80.4 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 11.0 or later.
- iPad
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2017 ServiceAide Inc.
- Price
- Free