4.7
out of 5
7.9K Ratings
International Calling - Yolla
Ratings & Reviews
I recently came across this app when I tried to make calls on my Teams/skype app and discovered I was out of credit, I couldn’t TOP UP there no more I downloaded few apps and also this app was one of them and it worked like magic, so I’ll recommend you try this app.
Developer ResponseHello, Micky2644Thank you for the great feedback - we’re thrilled Yolla worked like magic when you needed it, and we appreciate the recommendation. If you ever need help or have suggestions, please reach us via the in-app chat first, or at hi@yollacalls.com.
I used to use Skype to call internationally to land lines and businesses abroad from my cell phone . Since giving up my land line, it is very expensive to call businesses such as banks or shops on a cell phone without an internet connected number such as Whatsapp . Yolla has solved my problem ! I keep a small amount of credit on my account, and can call abroad even if the receiving end does not have an internet-connected phone . I am so happy I found this invaluable app ! Full marks ! Very very useful !
Developer ResponseHello,We’re thrilled to hear that Yolla has become such a helpful solution for your international calls and that it makes staying connected so much easier. 🌍Thank you for your wonderful words and for trusting us — we truly appreciate your support! 💙
I've used Yolla for several years and I have several issues with it. 1) it isn't reliable. Too often I go to place a call and it simple doesn't work. You contact support and eventually,days to weeks, it will start to work. If it was once or twice it is understandable but it happens too often for me to says this is a reliable application. Second item. Much smaller is that touch tone when you press the number isnt audible. This minor compared to the reliability issue but it can affect the navigation of IVR systems
Developer ResponseHello,Thank you for the detailed feedback and for using Yolla for several years. We understand how frustrating reliability issues can be. Call availability depends on routing and operator conditions, but we agree it shouldn’t take days to resolve. We’ll share this with our team. Regarding touch tones, this is related to DTMF transmission on certain routes and can often be fixed by adjusting the route. Please contact us via the in-app chat or hi@yollacalls.com so we can check your case specifically and help improve the experience.
I wish I could give no star. This app is garbage and was developed very badly. I checked I was using the app, and added credit several times on an international call. It was not my first time using the app. But I ended up being charged $300 by my service provider for an international call I placed in Yola app. I called Yola, they were so rude and they blamed my service provider and my WiFi connection on the charges. I checked my bank account, Yola did charge me for the call on top of the charges I paid my service provider. I still have a $8 credit on my Yola and I still have to figure out how to get my money back. I am so disappointed and I feel ROBBED! PLEASE DO YOURSELF A FAVOR AND DONT USE THIS APP. This is the worst app I have ever used. I would have used WhatsApp but network in the country I called was not great that day.
Developer ResponseWe apologize for the negative experience you had with our app. We understand your frustration and disappointment. We strive to provide a reliable and seamless calling experience, and we apologize for any issues you encountered with the charges and customer service.We take your concerns seriously and we would like to investigate this matter further. Please contact our support team with the details of your account and the charges you incurred. We will do our best to resolve the issue and assist you in getting your money back.Once again, we apologize for the inconvenience caused and appreciate your feedback. We value your trust and will work diligently to address the issues you raised. Thank you for bringing this to our attention.
I have been using the app for quite some time now, and I find it extremely convenient for making international calls. However, from a user experience standpoint, the application has several issues. It frequently freezes, causing disruptions in the communication process. I have encountered this problem on the latest Apple models, including the iPhone 13 Pro and the iPhone 14 Pro. Therefore, it is not an issue related to the phone's capacity. I hope that the developers can address these issues to improve the overall user experience.
Developer ResponseThank you for sharing your experience using our app, and we appreciate your feedback. We're glad to hear that you find Yolla extremely convenient for making international calls. However, we apologize for the issues you've encountered with freezing and disruptions during communication. We understand that this can be frustrating, especially when using the latest Apple models. Our team is actively working on resolving these issues to enhance the user experience. We appreciate your patience, and we'll continue to make improvements based on user feedback. If you have any further concerns or suggestions, please feel free to reach out. Thank you for using Yolla, and we're committed to providing you with a better app experience.
I downloaded this app and added $8 to my account, but it didn't work. I tried calling seven different numbers, but there was no sound or errors. When I contacted the support team, they asked me to wait for several days to fix the problem. I then asked for a refund, but they said they filed the request to the financial department to get a confirmation, without telling me when I can expect the answer or whether I will get my refund. It feels like once you put money on your balance, you are no longer a valuable customer. Overall, I'm extremely disappointed with this app's poor functionality and unsatisfactory customer support. I would not recommend it.
Developer ResponseWe apologize for the negative experience you've had with our app. We understand your frustration with the lack of functionality and the unsatisfactory customer support you have experienced. We apologize for any inconvenience caused by the issues you encountered with making calls. We strive to provide a seamless experience and prompt assistance.Regarding your refund request, we apologize for any confusion or delays in the process. We are actively working with our financial department to resolve the issue and provide you with a confirmation as soon as possible. Your satisfaction is important to us, and we appreciate your patience during this time.We value your feedback and take it seriously as we continuously work to improve our app and services. We apologize for falling short of your expectations. If there is anything else we can do to assist you or address your concerns, please don't hesitate to contact our support team. Thank you for bringing these issues to our attention.