Invitation Homes Maintenance 4+

Maintenance need

Had a serious drain problem and called the maintenance line for assistance. Response was quick, plumber was dispatched. The plumbing company found the problem was too serious to deal with in one visit and said they had to communicate with Invitation homes. The plumbing company was slow in their communication, so I contacted Jose the maintenance Mgr. He moved on it immediately and, after 2 more visits by plumbers that he personally contacted and insured their timely dispatch, the problem was solved. Jose was highly concerned and involved in the situation, courteous, professional, and knowledgeable. I truly appreciate all he did for us.

Useless App

I haven’t even been able to use the app ever since it randomly logged me out (why??) and when I tried to log back in it says “we don’t have an account that matches that email” which is so funny because I have literally used the app previously and the booking confirmations are all sent - guess where - to the email address that allegedly does not have an account. That’s an issue on your end, not mine. But I’m so happy to have a reason to not use the app anymore because back when I was logged in, it was a nightmare! There’s no categories listed that make sense for my issues, so I called the support number and asked their advice. I followed their instructions and then when the maintenance worker showed up he yelled at me for not filling out my requests properly - even though I did it exactly as the support agent told me to! Not worth the hassle, it would be SO MUCH easier and faster to just explain the issue to a real human and skip the app entirely. That way the maintenance worker shows up prepared and there’s less back and forth and rescheduling. If I could I would take off another star.

Developer Response ,

Hello,
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at ihmobile@smsassist.com. Thank you.

May we help you.

It’s a pleasure to be in a invitation Home and have everything included in a bundle. Plus and it truly is a plus to have the IH App, along with the Maintenance Application. If something comes up like an A/C issue or a Plumbing issue or even a Lawn Maintenance issue, you go to the an open request for the services needed and they address the problem immediately and assign it a case number and within the same day they get back with you to set up a schedule to complete the task or repair within the specified time to your satisfaction. It’s truly a delight to live in an Invitation Home. Thanks, Allen Brooks