DONT WORK WITH INVOICE2GO THEY DONT CARE ABOUT CUSTOMERS Hi my name is Roee and I have a small business. Working with Invoice2go for 2012. It was great easy and I recommend to my friends too. Last month I had this customer making a mistake paying the all invoice amount that it’s very easy to do the way the building the page. Like a trap if you don’t pay attention you pay the hole some, like this they charge you for the credit card commission and when the customer Realized what he did and I had to refund his money and guess what I sign small print that says it’s my problem You see what great customer service they have. First there is no way to find their phone number only email and same with Invoice2go if you don’t do unlimited planThey will not give you a phone number to talk to somebody only emails. As I pointed before great customer service they don’t care about the customer only about money. After I told them I’m going to disconnect then they called me to tell me the apologized there is nothing we can do for you but we do everything we can. I’m out about $2000 and they offer me $100 the maximum they can. Like I picked to work with strip. DONT WORK WITH INVOICE2GO THEY DONT CARE ABOUT CUSTOMERS

I love Invoice2go I been with them since 2021. The price has gone significantly higher than it was before would be my only complaint. This is because after finding quick books intuit and what they have to offer as far as user friendly business tools and the ability to have pretty much everything taken care of including tracking of miles, expenses, personal expenses, and other things that are relevant to the business for just $10 more than the professional subscription on the on Invoice2go. With that being said I hope I’n the nead future Invoice2go will have these features for its users cause they are highly needed and are great resources to have. I stick with Invoice2go despite the high price for little amount of invoicing and fewer tools because although quickbooks has all those one thing you can not do is edit/customize your invoice to be your own. It just provides a generic boring invoice layout that doesn’t allow for a company to be original in the paperwork side of things. With Invoice2go you can make your invoice to your liking and have it looking really nice and professional and I love that. I also hope to see more features like this to choose from with this app. Overall it’s a great app and the payment system and bank account is great for the business. Thank you Invoice2go! Keep up the good work!

With the loss of Stripe, you can no longer issue credit card, refunds or partial refund without emailing invoice to go to do that. I tried two months ago and it never was done. This is gonna be a big time loss of time and will take more time to keep track of what is being done especially if you have to refund a partial payment. My customers are already frustrated that I was not able to refund a payment in any kind of timely manner since I was going back-and-forth with email trying to get that done. I have also noticed with the new processing it takes an extra day and if it’s over a weekend a couple extra days for the money to go into your account I did set up ACH and linked it to my checking account for auto transfer and nothing was set up correctly and it completely shut off the credit card function. I already had set up working now for me to get a payment. Now it will take a full week for me to get that payment into my checking account without having to use their debit card which I have not received yet since I just set that up. Just spent two hours texting back-and-forth with the help Desk to be told that I still need to send them an email for the refund to be done in the first place. On top of trying to figure out why my auto transfer into my checking did not take place when I was working last week. To be told that it was shut off. which was never done on my side.

I hate that I only have the energy to write a review when this software is having issues but here it is. I started my construction business in 2011 and have used this app since day one. It’s been great for me and I’ve turned many other contractors on to it. The interface used to be simple and easy to use. I understand that companies must evolve and grow with demand but it would have been better to leave well enough alone. There is nothing more frustrating than spending an hour on an invoice or estimate only to have it randomly deleted or zeroed out after saving. Server/cloud issues are becoming more normal than not. I’m furious and don’t know how to move forward now that I’m invested into it. This has been going on for months and a couple updates. I’ve remained patient as these issues are expected with iOS updates and whatnot. A day or two is acceptable but not this amount of time. Update. Developer responds- we don’t know of this. Yet I’ve emailed for the last couple months and the response I get is “sorry. This is a known issue. We are working to fix”. Your public p.r response does not match private response. Sorry but This is only a slap in the face to an already poor situation.

The app is simple enough to setup and use. It does the job that a one person shop needs it to do. However I think it’s ridiculous that you can’t turn off credit/debit and digital payments without buying the annual membership. This seems backwards, as in the membership should provide that option not just allow you to turn it off. The problem with the feature being turned on by default is that customers try and pay digitally only for me to have to refund the payment and ask them for a check. I also have my own way of accepting credit card payments that doesn’t force me to pay annually for something I only need less than a handful of times in a year. From my perspective this creates a situation that not only makes you buy an annual subscription to turn off a feature that isn’t necessary for small shops but allowing credit card payments causes the business to charge credit card fees. The option to pay via card or digitally should be opt in not opt out. The developer should change this and consider a more compelling reason to hold people over a barrel in order to get them to subscribe. At the very least consider a per use fee when someone wants to pay digitally and the business wants to accept the digital payment. Currently searching for another app alternative.

Have been using app for years. Paid a premium to get a great invoicing program for my small construction business for many years now. Have recommended in past for several friends because it’s ease of use . Over the years they have added self-serving features to make them more money like taking credit card payments and offering YOUR clients financing that does not benefit you and make you look like you gouging YOUR own client. Although these features can be turned off, They mysteriously get turned back on during updates. Happened to me and a client mistakenly paid a 3k invoice by credit card and now I’m stuck waiting 5-10 days to get paid. 3% credit card fees plus transaction charge, plus 5-10 days waiting period to get my money all from an app I PAY to use $100 a year ! If you like to see your money you work hard to earn. Don’t bother with them. Wolf in sheep clothing. Tried to call to see if they could fix issue. Good luck finding a number to call. Lots of help topics that steer you as far way from even finding where to contact them. May be easier to fly to Palo Alto to personally knock some sense into them.

*Edited to add* per their ‘developer response’ we reached out to their support email and we’re told “Unfortunately, we are unable to provide further information in regards to this decision.” Literally use any other invoice platform. Their customer service is trash and they won’t even provide a reason why after they delete ALL of your invoices and information. We’ve been using Invoice2Go for about 6 months and randomly received an email asking for a LOT of information (all of our business documents, bank statements, pictures of our IDs and passports, even selfies - honestly I thought it was a crazy spam email at first) with a very short timeline to send or ‘your account will be disabled until the documents are submitted’. Well, when I contacted them I was told our account had been canceled and ‘we wish you luck in finding a service that meets your needs’. They have multiple complaints with the Better Business Bureau for this same thing. It seems they send an email asking for crazy amounts of information with a 3-7 day time limit and then they shut down your account with no way to access any of your info. We have multiple invoices that haven’t been paid and we’re now having to go through all of our records to re-send invoices through quickbooks. Just save yourself the trouble and go with quickbooks to begin with!

Invoice2go was a great program many years ago. then they did the big update, causing many headaches. Then the keep doing “updates” that change functionality but not for the better. If they just left it alone, it would have been good. And they also keep jacking the price up. It is now costing more than ever, with less and less usable features.Edit 4-30: I read your response and at this point it does no good. You guys are quick to answer negative reviews but not quick to solve problems. Talking to support does no good. I have emailed support 3-4 times about issues that effect the usability and functionality of your product. These problems were non-existent before the update. The response I have gotten from support basically tells me that they dont see it as a problem. In the end, I will be phasing out my business on this program and going to use a different program. Invoice2go was a great app. That all changed with every update where it gradually got worse and worse. Literally every update makes this app more of a headache for me to use. It was so easy to use before the “updates”. Why complicate simplicity??Edit 9-3: I have been a user of I2go for a few years now and they keep jacking the price up. It’s now gotten to the point where they know I need the service and keep charging us more and more money. It’s time to cut the cord with these guys and use somebody else.

I have never wrote a response before. Never felt the need, but this is different. I love the app however after using it for 2 months and submitting needed on boarding documents; they disabled my account. But wait there is more….I spent the following 2 weeks via chat to get someone to resend the “Notice of Account” email that they say was send at deactivation which I never received. I sent copies of my email list after searching to show I NEVER received the notice. Each “we are escalating your ticket” response garners very little follow up. I’m being nice because i chatted every day for 2 weeks and with the comment I received only one person to actually follow up. I’m sure it’s an easy fix, however trying to get answers is almost impossible. Follow up is very important to my business and I am sure yours, so I suggest going somewhere else. Sorry. Important Update: 9/6/22 Do not and I repeat, Do not fall for the Developers Comment. He wrote contact “support.” THAT IS WHAT I’VE DONE! Almost EVERYDAY FOR 2 WEEKS. And still no answer with almost every ending chat with support is “we will escalate the ticket and someone will get back to you.” If I could post a meme of a cricket I would. Now I am concerned about who I sent my ID, SS#, bank statement and picture to. So if you did not understand me the first time, listen to me again. Don’t use this app…RUN!!!

I have used this app for my business since the beginning. It has always been great. All of a sudden they got greedy and implemented their own form of payment system and have discontinued using Stripe. Normally I would have no problem with this as they are like any other business, in the business to make money. However their new payment system will not let me connect my bank account for deposits via Plaid even though my bank is supported. Now my clients cant pay their invoices I email to them, and I would have to contact them of physically be there to run their cards via a another company like Square, or GoPayment. This make this app completely useless to me and I am shocked that Invoice2Go could care less about this. I have contacted them multiple times with the generic email run around response. I cannot shut down my business because of their shortcomings or lack of custom support/care. This is a complete failure on their part and IMO is absolutely irresponsible and unprofessional. I switched my business over to Quickbooks and canceled my subscription. Also I still have not gotten a response to my last “open ticket” email with them, which tells me that Invoice2Go does not care at all. Stay away from this app and company.