Screenshots

Description

iOTRS is a Nativ Client for the Open Source Helpdesk Software OTRS. It is built as Universal App for iPhone and iPad and is tested against the Current Versions of OTRS (3.2.8 and upwards).

Features:
* Built for Performance (the app tries to minimize and parallelize queries to the server to be fast)
* Universal App - iPad and iPhone
* Customizable - Select Queue Groups you want to see
* Autorefresh
* Ticket Search (Requires patched iPhone Handle)
* Attachment Support - Reading of Attachments on tickets (Requires patched iPhone Handle)
* Create Tickets, Close Tickets, Move to other Queue, Reply with email to Ticket, Add Notes/Articles to Tickets
* Use OTRS Ticket Reply Templates
* Sending Push Messages to the IOS Device on new Tickets, Assigned Tickets or Follow Up Tickets from Customer (In-App Purchase) - Only OTRS 3.3.x and above
* Open with TicketID e.g. iotrs://open/ticketid/122 (Has to be TIcketID, not TicketNumber)

This app requires to have the OTRS iPhone Handle extension installed.

It will work with the Standard OTRS iPhone Handle, but for some advanced Features (Ticket Search, Attachement Support-Reading), it is nessaccery to install a additional OTRS Module - see my support Site.

If you want to have additional Features in the app, please let me know and i will do my best to include it in future releases.

What’s New

Version 2.7.1

Fix issue when connecting to Servers with Self-Signed SSL Certificates

Ratings and Reviews

4.0 out of 5
1 Rating

1 Rating

iotrs ,

iOtrs Review

Good mobile companion to OTRS. Need better support for different file attachments. Would be great to support fillable forms or workflows.

Would also like to have the following:
-dashboard like OTRS system
-links to other web pages and apps (like a toolkit) -integrated IM system with other OTRS users? -support voice recording attachment notes recorded from ipad?
-iphone version?

Cons:
-Queue list is not alphabetical and doesn't seem to have a complete list (seems like a bug)

cableguyvt ,

Great layout

I have this app working on 3.1.16 version.. Works great so far!! Love the look and feel

Falcon Development ,

Patching a windows version of OTRS

Please add the steps to patch the windows version of OTRS.
I've tried with with the newest build, but only get errors.

App Privacy

The developer, Ernst Reiter Consulting, has not provided details about its privacy practices and handling of data to Apple.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Information

Seller
Ernst Reiter
Size
7.1 MB
Compatibility

Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, German

Age Rating
4+
Copyright
Price
$4.99
In-App Purchases
  1. iOtrs Push Message Support $1.99

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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