ITA Airways 4+

As other reviewers have noted, this app lacks the most basic functions, such as locating your gate, luggage carousels, notifications of delays, tracking your incoming plane, etc. It offers the option of putting boarding passes in Apple wallet, but I could not get the app to do so. It’s a shame that the airline can’t provide a better app, because the actual experience of flying ITA can be quite good.

You buy the ticket from the web while you are logged in, and the ticket doesn’t show up on the mobile app. What on earth have you done? There are three million clicks to check in. You need to even repeat information you already have in your account, like email address and phone number. Every time you check in. Why?? You can even add multiple tine your ticket in the app. It doesn’t check for duplicates. Very confusing. The boarding passes generated for the iPhone wallet don’t expire automatically like it happens for any other app, so you have to manually remove them. When you add some service during check in, the app basically fails any type of payment you try (credit card, PayPal, etc). Also, have you heard of Apple Pay? It works 100% of the time and it’s the simplest to integrate! Oh and I forgot … to check the flight status, you need to manually search the flight as opposed to pick the information from the ticket you have in the app. After you search manually … it doesn’t tell you at what gate the flight is!!! Brilliant! Come on guys, this is not hard!

At least it appears that they are reading reviews and trying to address some of the issues raised. However this app has a long way to go. With all the very good airline apps out there(united, delta, Lufthansa etc) I’m surprised they can’t figure it out. Some specifics: every time I open the app it wants me to check in- even after I’ve boarded the plane! It asks for the same information multiple times. You can’t easily manage your flight (i.e. look what is going with your connection in the event of a delay) and in the event of a delay there were zero notifications. I was generous with a 3 star rating.