IvRose-Online Fashion Boutique 4+

Ordering & Materials used

I’ve ordered a few times from this company and even though it does take a while to get your product due to customs coming into the US, I did receive my order within a timely manner. I purchased 5 tops. The quality is good and all were true to size. I was weary at first about ordering something from over seas because of horror stories I’ve heard, but by keeping an eye on the tracking there were no issues and I am happy with the merchandise.

Customer

I order just mask from IVROSE back in March never received the mask . I had paid 41$ on the mask never came through it indicated to me when I called California that they still had it in China. I contacted IVROSE Directly in email and received not much feed back on the issue they numerous times from March through August continue to send emails filled with lies indicating that it was on its way. Come to find out when I called UPS and Fed Ex that anything that is shipped from China or Japan from IVROSE has not been shipped. I’m not impressed with IVROSE. They took my money and did not refund my money back after I notified them on this issue. I give them one star on this company. Besides Coach and Many other Apps are offering better prices for face mask and clothing and are guaranteed to reach out to you in the appropriate way and it’s monitored I hope this review helps People to stay away from this site so they do not have the same situation I had with this company during this Pandemic. To the People who are read This review Stay Safe during this year and take care yourself.

开发人员回复 ，

We are deeply sorry to hear you had such an unpleasant experience with our website.
Could you please send your issues to the email address:support@ivrose.com?we will solve your problem soon.We much appreciate if you can remove the negative review.

Horrible Clothing and Service

Took a month and a half for my clothes to come even though they kept promising they’d already been shipped the tracking kept saying nothing. My first package was stolen because I had to leave town and they dropped it to my door in a high traffic area rather than my paid locker. They refused to open a claim ticket or reimburse me. They split my order into 3 and sent them with different carriers which was confusing and my delivery preferences disregarded. When my other two packages came the clothing looked like Halloween costumes. The matching skirt and top set was such flimsy material and ill-sewn, resulting in ill fit. The girl in the picture looked classy, I looked like I was going to a funeral or costume party. I’m sending everything back and anticipating problems with the return, the customer service is appalling, I’m still not sure if I was ever talking to a real person or if it was a robot. I will not order anything else from them, they own several other sites by different names, beware!

开发人员回复 ，

Hi. We are sorry to hear about your disappointment with us, and we would like the opportunity to resolve this issue. You can submit a ticket if more convenient and our customer service would be more than happy to assist you. We value our customers opinions and would like to thank you for bringing this to our attention.