Japan Airlines 4+

Name: Japan Airlines
Rating: 4.6 (8380 reviews)
Author: Japan Airlines Co., Ltd.

Japan Airlines Co., Ltd.

- 4.6 • 8.4천개의 평가

- 무료

iPhone 스크린샷

설명

The JAL app is now available for all flights and for both JMB and non-JMB members. Please download the JAL app to make reservations and purchases for all flights.

＜Main functions＞
1.Home screen
Display of reservation
Reservations for flights will be displayed on the home screen.
*Flight status will be displayed for flights up to the next day.

Information of JMB member is displayed (when logged in).

2.Reservations
You can make reservations for all flights.

3.Timeline
By tapping the flight information on the home screen or My Booking, you can view more detailed information about your itinerary in chronological order according to your reservation and flight status.
The display will automatically change according to the time and number of days until departure.

4.Flight Status
You can check the flight status by route or flight number.
For international flights, you can search for two days before or after.

5.Notification of flight status and reminder of reserved flights
You can receive notifications of delays and cancellations, as well as reminders for flights that are less than 24 hours away from departure.
If you have not updated the latest information in the app, or if you are using the app in an environment where the network is not connected for a long time, you may not receive

Apple Inc. and Apple Japan Inc. are not involved in any way with the gift information posted on this app. Apple Inc and Apple Japan Inc. are not responsible for any damage caused by the use of the campaign information provided.

2025년 2월 19일

버전 5.3.55

Thank you very much for using the JAL app.
- The JAL app now informs you of the results of whether you are assigned a seat for an airport standby or a departure date upgrade on a domestic flight.

4.6/5

8.4천개의 평가

JAL Valued Member (Hmmmm; Not Sure???)

JAL App for iPhone is absolutely horrible. I think several of us have seen a downward turn in customer service with JAL. We fly JAL at least 15 to 20 times a year as Contractors working in Japan. Most of us frequently travel back and forth to USA. However, it was just discussed we may need to look at better service. This app has nothing to do with that decision. The JAL iPhone app is absolutely horrible. But, the service on flights (not directly related to COVID protocols. The service has been less than desirable for the amount of money we are paying for airline tickets. I agree with our companies decision and with using other carrier in the near future. I counted 27 other negative reviews concerning JAL customer service. It’s pretty sad to see an airline that was at the top of the pack fall so far below the competitors.

JAL app makes finding Booking difficult

Knowing all the information needed to find my booking, including my flight number, date of travel and booking number, it took more than 20 tries entering my name, and information over and over trying to retrieve my booking. The app kept saying that my information was incorrect. The app asked for, my last name and my first name as well as the other details of the flight and booking number but, the problem arises when the booking is actually including the middle name as listed on the passport and the app doesn’t ask for the middle name. I found that I had to include my middle name with my first name and no space in between in the box on the app asking only for my first name. Finally, when I capitalize my first name and attach My middle name, also capitalized, with no space in between, I was finally able to retrieve my reservation.
I think the app could be improved by adding a separate box for middle name, if the reservation was made with middle name as it’s listed on the Passport.

Seat assignments

I just loaded the JL app on my phone
It has always been a process to get seating for one world carriers using other carriers mileage tickets on japan airlines for a portion of the trip.
I used this app for the first time a few days ago to get the seating on the JL flights. it was very easy and pulled up the seating map for each flight allowing me to choose the available seat that was best for my needs.