Jaybird 4+

Love The Earbuds, Liked The App Until...

Let me start by saying that I love the Jaybird Vistas I own and use them almost everyday. They are perfect for working out or even listening to music while mowing or doing dishes! However, this is an app review and I’m not sure if it’s because I updated to the latest version or what the problem is, but my Jaybirds will no longer connect to the app so I can change the EQs connected to them. It’s a bit frustrating. I seem to have tried everything I could, then I just moved on to my old bass boosting app until they get that kink worked out of the system on the Jaybird app. I liked the MySound app quite a bit when I first got these earbuds and thought it was very intuitive! This experience of connection problems has just cramped the style of the app for me just a tad since I’ve updates 2-3 times, and still no changes to my connectivity issues. (Note: My earbuds work fine and connect to the Bluetooth on my iPhone 11 Pro flawlessly every time) I just would like to use the app every now and again and it hasn’t seemed to work for a couple of weeks at this point.

Best I have ever used.

Great fit. Lots of ways to wear. Many different sizes and types of earbuds to find a good fit. Perfect for the gym, cycling, airplane. So comfortable you may forget you have them on. The app is so cool and being able to shape the EQ settings and save is awesome. You can create a profile with the app where you can name and save your settings and use setting that other people have created. The app tells you if and how many times your profile has been saved - necessary NO - but a sweet extra detail. The sound is better than many other much more expensive buds - excellent bass, excellent highs and mids. What they have done with imaging is mind boggling it is so good. Battery life is around 3 hours with an additional 3 hours with the extra attachable battery. I will not use another earbud as long as these are on the market. The only downside is people may try to talk to you because they are so discreet at which point you kindly yell “I can’t hear you!” and give them finger as you point to your earbuds. 🤘🏽😎

STAY AWAY

Don’t buy from this start up. Buds don’t fit right, they do not stay charged properly and the sync/ connection are unreliable. App performs very poorly don’t trust them, they have terrible reviews for a reason. In the beginning I loved these until all the bugs started and customer service is non existent.
I’m not interested in providing any additional screenshots. I did so in a chat and the representative was condescending and unprofessional. Astounding that I buy a brand new item that fails after a few months, then the second one has the same exact issue and I made to feel like I did something wrong. The only fix according to customer service and the chat at J bird is I need to find a computer to do a firmware update. In 2020 some people don’t have a computer I only have an iPad how the hell am I supposed to do a firmware update? I don’t have friends that have computers either they have tablets. Then to have the agent actually give me an attitude saying well once you find a computer somewhere will walk you through the update as a response really? Customer service needs to know when a customer is frustrated and should help, Restart would not to be sarcastic And treat the customer as though there an inconvenience.

Respuesta del desarrollador ,

Hi, we apologize for any issue you might be having! Could you send screenshots/video related to the issue along with your device details of what you are experiencing to our customer support at jaybirdsupport@logitech.com? We'll get you up and running