It’s a jc penney fans must have. There are exclusive coupons and much more content then in the store. Ship to store is free and fast. I work at one of the stores with numerous online orders I’ve placed shipped there correctly every time. The app is categorized for easy use. I see all these negative reviews and complaints that are completely irrelevant to a review of the actual app and choose to tell us all about their orders messed up and customer service issues and give the app a less than stellar review. This app is really good. It works fast, large inventory of products for sale, is easy to navigate and safely stores your info for simple quick ordering. It gives you the best coupon to save the most money when you checkout and also keeps up with rewards account. The app does everything you need it to. There is a review of the actual app. To those who complain about bad order experience...I have seen few actual order errors and I see usually 10pickups myself a day and rarely ever an error. Then most of those times it’s actually customer error that we then fix but can’t tell you it’s your fault while you grip at we smile and resolve it. Customer service requires excellence in satisfaction and assuming blame so they keep coming back. So they accidentally charged you for too many? Highly likely you hit the wrong number and did not pay attention. The J.C. Penney app is a success in my area and positive experiences as our repeat orders are growing.

I have always worn JCPenney cloths. My Mom bought them for us when we were little and I continued when I was spending my own money. You can’t do better for kids cloths. True Story: I bought my daughters Penney’s cloths. I gave some to my sisters friend, after both my girls had wore them. Years latter my friends daughter had a baby girl. My neighbor said “ I have the cuties little girls cloths I have been saving that I got from my sister.” “They are old but I kept hoping I would have a girl.” I have loaded them out but asked that they be returned in the same condition. I was sure the cloths would be a help to my friends daughter. The cloths I received were my oldest daughters baby cloths! I couldn’t believe it! They were worn to be sure but still in fine shape to be handed down again. I know those few outfits had been warm by no less 6 baby girls. I am now 72 and not only worked at Penney’s for a few years I still buy everything I can there. All of my sheets blankets bed spreads towels and kitchen towels are Penney’s. I also shop there for myself all 7 of my Grandkids and I buy a lot of gifts there also. Everyone who values their money should shop there for not only the price but the high quality of merchandise. Jackie Whitt Happy Shopper.

This card is amazing. Meaning you get all kinds of discounts and coupons. The more you spend the more you get. It ships fast and they have great items. The but comes from how they add what you spend to your card. When u make a purchase they charge the full amount immediately, like most places but then when the items ship, it gets charged again with each shipment. The sum total falls back off in a few days but it made my card go in the negative for like a week. It evened back out but it made my credit score drop like 40 points. I was livid.. I called them and that’s when they explained how it worked to me. I wish somebody would have told me that before I stated shopping. Example.. say u purchase 3 items in one purchase. They charge the sum of all 3 items.. then each item ships separately over the course of a few days. As each item ships you will get charged again for each item that shipped. Then after like 5-7 days the sum total will fall back off.. that’s pretty messed up..so just be careful and don’t spend more than half your limit. At least till it evens out anyway ;) hope this helps someone. Especially if your trying to get your credit score up like I am

Made an appointment with Samia for my teenage sons 3 weeks in advance for hair twists. They arrived on time at 3pm and were checked in at front desk. The person at the front desk left. They called me at 330 as no one had spoken to them or acknowledged them since. I called salon 3x and got voicemail each time. Left message. At 345 I called main number and they answered with just “hello”. I had to ask if it was JC Penney. I explained situation. They transferred me back to salon voicemail. I called main number again and again someone answered with just hello. I explained situation again and asked if someone could go to the salon to see what the issue was. They transferred me to another number and again someone answered with hello only. By now it was 4pm. I had to explain again and the customer service person was rude, telling me he’s just a kid and doesn’t know anything about the salon. My son finally called me back and said they went to ask one of the stylists working. She told them Samia was doing someone else’s hair. I got on the phone with her and she offered to get the manager. The manager reviewed Samia’s notes and said she wrote that someone called and canceled the appointment. She did not. Samia by this time had left. The manager told me she would call me back and she never did. My sons left at 4:15. They missed a family weekend trip because they wanted to get their hair done. Everyone’s time is important.