JCPenney – Shopping & Coupons 4+

It’s a jc penney fans must have. There are exclusive coupons and much more content then in the store. Ship to store is free and fast. I work at one of the stores with numerous online orders I’ve placed shipped there correctly every time. The app is categorized for easy use. I see all these negative reviews and complaints that are completely irrelevant to a review of the actual app and choose to tell us all about their orders messed up and customer service issues and give the app a less than stellar review. This app is really good. It works fast, large inventory of products for sale, is easy to navigate and safely stores your info for simple quick ordering. It gives you the best coupon to save the most money when you checkout and also keeps up with rewards account. The app does everything you need it to. There is a review of the actual app. To those who complain about bad order experience...I have seen few actual order errors and I see usually 10pickups myself a day and rarely ever an error. Then most of those times it’s actually customer error that we then fix but can’t tell you it’s your fault while you grip at we smile and resolve it. Customer service requires excellence in satisfaction and assuming blame so they keep coming back. So they accidentally charged you for too many? Highly likely you hit the wrong number and did not pay attention. The J.C. Penney app is a success in my area and positive experiences as our repeat orders are growing.

I have always worn JCPenney cloths. My Mom bought them for us when we were little and I continued when I was spending my own money. You can’t do better for kids cloths. True Story: I bought my daughters Penney’s cloths. I gave some to my sisters friend, after both my girls had wore them. Years latter my friends daughter had a baby girl. My neighbor said “ I have the cuties little girls cloths I have been saving that I got from my sister.” “They are old but I kept hoping I would have a girl.” I have loaded them out but asked that they be returned in the same condition. I was sure the cloths would be a help to my friends daughter. The cloths I received were my oldest daughters baby cloths! I couldn’t believe it! They were worn to be sure but still in fine shape to be handed down again. I know those few outfits had been warm by no less 6 baby girls. I am now 72 and not only worked at Penney’s for a few years I still buy everything I can there. All of my sheets blankets bed spreads towels and kitchen towels are Penney’s. I also shop there for myself all 7 of my Grandkids and I buy a lot of gifts there also. Everyone who values their money should shop there for not only the price but the high quality of merchandise. Jackie Whitt Happy Shopper.

I’ve found several inconsistencies shopping with the app. Scanning barcodes in store to search price, other sizes and colors not in store, etc result in occasional no item found (even though its in my hand) and ZERO option to add to my cart and order (especially when size i need not in stock @ store.)
I’ve also never had success using the filters. It filters general items such as adults, kids, mens, womens, clothing, etc. When I filter by size though, it doesn't work. My most recent of many experiences was trying to find a family set of pjs. Size filters were returning items with the size needed out of stock. I then started looking one at a time to simplify results - just mens. Same thing. Got tons of results that were out of stock in my size. It could take hours to click on every item and find a full set that matches. No thanks. I’ll check in store and if they have nothing for me to walk out with than it’s on to one of many other retailers whose filters DO work, which is a wide selection as this JCP app is only one I’ve had issues with.