Jefferson Financial CU Mobile 4+

I had a fraudulent charge on my debit card recently. I went by my local branch in Livingston, where some of the nicest people you would ever want to meet, and they told me they would be glad to help but the charge was still pending. They explained to me that the charge had to post before they could do anything. I was to go back by the branch in a couple of days then dispute the charge. The night before I was to go by and dispute the charge I became extremely ill and ended up going to the emergency room where I spent 10 days in the hospital. During my hospital stay, and after I had improved enough to think clearly, I called the fraud protection department about the fraudulent charge to my account. I wish I could remember the young lady’s name that helped me because she was so helpful and seemed truly concerned about my health. Normally I would have to go to the local branch and sign the necessary paperwork to get the charges removed but to my extenuating circumstances she sent the necessary documents to my iPad so I could sign them and send them back. Long story short (too late now) everything was taken care of and all I had to do was concentrate on getting healthy again. Thank you Jefferson Financial for being there for me when I needed you. You are good people.

I have had my account for 23 years. I had been through 3 buy outs. I have moved to another state and I have kept my account. I only have had 3 large reasons that JFFCU hasn’t been the so smooth with the transition. First . I have had direct deposit that has always been paid on Thursday. Every Credit Union pays on Thursday. I am now being paid on Friday. Second I have had my credit card with a lower interest rate they immediately quadrupled my interest . And last, every other buy out, we had personal report with members at the branch. Not with JFFCU. They are courteous but I no longer know anymore at the branch. It is very sad!

I’ve had this app for over a year and it was working fine but now app will not open to the main site! I can get my information from my iPad, but I want to be able to open the app on my iPhone 12. I have have tried different trouble shooting situation but still will not work on my IPhone