Jersey Mike's 4+

The app is easy to use but if judging on effectiveness of getting the order correct I’m rating a 3 or 4. Main issues: why is spicey mustard not on the regular screen? You have to request as a customization. Therefore this got my order wrong recently because when I requested mustard I thought there was only one mustard and I happened to get to the restaurant while they were making it then psychologically it was an issue because I “knew” it was not the taste I was anticipating. Then there is the issue of Swiss versus provolone. Sorry, but provolone has very little flavor but for some reason Swiss is not listed as an option but it is an option in the store. This issue knocked down my rating today from 4 to 3 because I realize again I forgot to customize. NEXT, I want an option to not cut that sandwich in half - these are not finger sandwiches- they are designed to eat so half the ingredients don’t fall out the bottom. When you cut the sandwich in half you double the chance of the guts falling out. Next- I order to go... get a fountain soft drink- why is there no option to buy bottled drinks- I tried to grab one a while back but apparently those are charged differently. I’ve never seen anyone grab those. Why? Why aren’t they on the menu?

I’ve I’ve enjoyed jersey mikes for several years at many locations and it’s a good sub as long as they stick to the old ways and don’t cut corners for the sake of a few pennies. Sadly I’ve seen some skimping as of the past couple years. Unless that’s just the Inverness store. I’m quite excited to experience the newly opened store in Crystal River. I just made my first order and will pick up 10 minutes from this review. Will report back. I’ve enjoyed jersey mikes for several years at many locations and it’s a good sub as long as they stick to the old ways and don’t cut corners for the sake of a few pennies. Sadly I’ve seen some skimping as of the past couple years. Unless that’s just the Inverness store. I’m quite excited to experience the newly opened store in Crystal River. I just made my first order and will pick up 10 minutes from this review. Will report back. of you for making a great sub right on time for me to pick up on the drive home. I just enjoyed another club sub and I can’t decide whether I like the chicken kahuna better or not. Also thanks for the birthday points. Jay

I have ordered from your Dekalb IL location since it opened. I have accumulated a lot Still as of last comment not to person respondedof points, which means I eat here a lot. It use to be a good place for subs, like I said USE TO BE. You have so many manager coming and leaving. That they don’t care about your customer base or your business. I have had several issues and watched out to try connect with the manager, at least 2/3 times a week. I have left my number for a return call. SILENCE!!!!! When a friend called and asked for manager she got on the phone. My friend handed me their phone, all of a sudden manager said couldn’t hear me, then it was bad connection. Which is a bunch of CRAP!! Then hung up. I called back, no answer... PATHETIC
Once all my points are used up, I will NOT be visiting your establishment again. As someone else pointed out about your app it doesn’t seem to work when there is a special that you have to go through this app. It has happened several times.
I am usually the person who will call the manager and compliment employees. I feel that management is told only when something bad happens, not me... except now.
Wish there were a place we could give minus stars, unfortunately (for me) there isn’t fortunately (for you) minus’s are not available