Jigsaw Puzzle Collection HD 12+

I have used and loved this app using the free puzzles. I then purchased a group of puzzles. Within 24 hours the format set up of the puzzles changed on the screen. The pieces on all puzzles were moved from the right side of the screen to the bottom of the screen and I don’t like it at all. I’ve tried several puzzle apps all with the pieces at the bottom and I didn’t really like them. I chose this app because it had the pieces on the right side which was visually pleasing. I’m so disappointed in this unwanted change. I tried FAQ and tried several things but nothing helped. But for this change I would have given 5 stars.

I’m changing this review to 5 stars. I sent an email to customer service regarding my dismay at the change in format and received a personal, prompt, courteous and detailed response from Alexandra explaining the situation. While I am still disappointed with the change as it is not as easy visually to use for me, I received some lovely and fun new puzzles with the upgrade. In today’s rapidly accelerating reality when an organization’s people take the time to explain meticulously what is going on, it says a lot to me, so Veraxen gets 5 stars for great customer service. I do love the puzzles and they provide me with a great way to de-stress and relax. Thanks for great product and service and I hope the interface can change or adapt in the future.

Thank you very much for the feedback. We are sorry that you didn’t like the update. We appreciate your opinion, and we definitely will take it into account and use it to improve the next versions of the App.

I have tried several apps. This one is my favorite. The puzzles are beautiful and well designed for jigsaw puzzles (not all blue sky), it has a lot of options (choose number of pieces, edges first), flashing the pieces on the board. But, some other apps have this too. What makes them stand out is the value. The deals for getting a lot of puzzles for a low price, the vast number of puzzles, plus a daily free puzzles and the occasional free puzzle in the library keeps me coming back. It is also nice that there are no annoyances. They have offers for more puzzles that pops up when you first open the app, but that’s it. This means that you can take a look at the picture while putting together the puzzle and not have to wait through ads. And, it does not immediately wisk you away to another ad as soon as you are finished with a puzzle.

My wishes are (1) that we can see the puzzles inside the daily deals before buying (2) that the tray could be white so that the shape is easier to see. It has the option of choosing the background color, but the color in the tray is a darker version of this. (This is less of an issue now that I have discovered the Edges option, however.). (3) I wish that it showed the number of puzzles that I have purchased and which ones I have completed some puzzles in.

Thanks for giving the app 5-star review. We are delighted that you enjoy the jigsaw puzzles.

Updates since the big one done around Thanksgiving have gradually turn this back into the app I loved!! I play it nearly every day again. The only new function I still don’t care for is the screen rotation. I would prefer it stay locked in a horizontal position. I also added app to my phone but doubt I’ll ever use it there as screen is just too small for puzzles.
***
Before yesterday I loved this app, and hope things will eventually get fixed so I love it again. With the current update it has become difficult to even get a piece to move. I often have to select it numerous times to get it to go anywhere (I’ve used both my finger and a pen). I really don’t like that the board rotates when you rotate your ipad. It keeps me from looking at my puzzle at a new angle. Don’t really care for the new slightly smaller board, or that what when you want to preview the image it fills the screen. It was often helpful to see the preview and the work I’d already done at the same time. I lost all my statistics except total puzzles played (no longer have time averages or counts for each size puzzle). But what upsets me the most (other than the pieces not responding like they use to) is that almost half the puzzle packets I’ve accumulated over time (250+) I can’t seem to access now.

Thank you for your review, we hope you continue to enjoy the app!