Jigsaw Puzzles for Adults HD 12+

I have used and loved this app using the free puzzles. I then purchased a group of puzzles. Within 24 hours the format set up of the puzzles changed on the screen. The pieces on all puzzles were moved from the right side of the screen to the bottom of the screen and I don’t like it at all. I’ve tried several puzzle apps all with the pieces at the bottom and I didn’t really like them. I chose this app because it had the pieces on the right side which was visually pleasing. I’m so disappointed in this unwanted change. I tried FAQ and tried several things but nothing helped. But for this change I would have given 5 stars.

I’m changing this review to 5 stars. I sent an email to customer service regarding my dismay at the change in format and received a personal, prompt, courteous and detailed response from Alexandra explaining the situation. While I am still disappointed with the change as it is not as easy visually to use for me, I received some lovely and fun new puzzles with the upgrade. In today’s rapidly accelerating reality when an organization’s people take the time to explain meticulously what is going on, it says a lot to me, so Veraxen gets 5 stars for great customer service. I do love the puzzles and they provide me with a great way to de-stress and relax. Thanks for great product and service and I hope the interface can change or adapt in the future.

Thank you very much for the feedback. We are sorry that you didn’t like the update. We appreciate your opinion, and we definitely will take it into account and use it to improve the next versions of the App.

Updates since the big one done around Thanksgiving have gradually turn this back into the app I loved!! I play it nearly every day again. The only new function I still don’t care for is the screen rotation. I would prefer it stay locked in a horizontal position. I also added app to my phone but doubt I’ll ever use it there as screen is just too small for puzzles.
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Before yesterday I loved this app, and hope things will eventually get fixed so I love it again. With the current update it has become difficult to even get a piece to move. I often have to select it numerous times to get it to go anywhere (I’ve used both my finger and a pen). I really don’t like that the board rotates when you rotate your ipad. It keeps me from looking at my puzzle at a new angle. Don’t really care for the new slightly smaller board, or that what when you want to preview the image it fills the screen. It was often helpful to see the preview and the work I’d already done at the same time. I lost all my statistics except total puzzles played (no longer have time averages or counts for each size puzzle). But what upsets me the most (other than the pieces not responding like they use to) is that almost half the puzzle packets I’ve accumulated over time (250+) I can’t seem to access now.

Thank you for your review, we hope you continue to enjoy the app!

My wife and I downloaded this app and, although the ads were annoying at first, the rest of the app was good enough to make up for it. An ad comes up, you wait a few seconds for a tiny, minuscule “x” to pop in the corner, you hit the “x” and the ad goes away and you go back to the puzzle. Now, at least once or twice an hour we get malicious adware on this app trying to convince us that there are multiple viruses on our iPad Pro due to visiting “adult websites” and we need to go immediately to their website and pay them to remove it. We’ve never been to any “adult websites” and, as it turns out, there are no viruses on our iPad either. A little online research showed that there are several disreputable apps out there that allow this sort of malicious adware to be used within their apps. Unfortunately, this otherwise nice puzzle app is one of the ones that allow this sort of malicious material to appear in their app. If it were just another ad, the “x” would appear and you could get rid of it like the rest of the ads. This malicious adware doesn’t do that. It locks the app completely, forcing you to kill the app and start all over again. I would definitely avoid this app like the plague until these types of ads are no longer allowed within the app.

Please, accept our apologies for the negative playing experience. The ads you saw was the misleading third-party advertisement. We have already blocked the dishonest advertiser. Since the time you wrote the review we have improved our app. Now you can download the app recent version 1.2.16.