Пазлы для Всей Семьи - puzzle 4+

Need help. Use your app on my IPAD. I have played for several months and have accumulated many puzzles. However, recently I had problems and was forced to delete the app. I was able to restore it from the iCloud backup and got back the points I have earned. But now I can only get the first line of puzzles which I completed months ago. I need your help to determine what can be done to resolve this issue. Waiting for your response,

Betty A.
Please get this fixed i miss working my puzzles. Betty A.rating is going to go down until you get problems fixed. Betty A

Please fix this problem i really enjoy doing puzzles and really don’t want to find a another game to play. Betty A
Please get this fixed please please
Betty A
Thank you for taking care of the problem. Betty
Please i did not want to pay for puzzles i am doing fine getting them on my own. Please don’t charge me for anymore. Put the ones back that i already had. Don’t charge me for any more.

Hello. Please write to the support service by e-mail, they will try to help you.

Ok so I downloaded this app last year. I loved it, never had an issue with it. Well I stopped playing it due to life having and never having time. I finally got back to it yesterday (bc I really do love it and have missed doing puzzles). Well while I'm in the middle of a puzzle and have to put my phone down (go back to home screen for any reason to exit the app); when I open it back up to resume my puzzle, the pieces in the sidebar disappear. I can't get them back. I noticed this on walkthrough (I haven't been back on till now since that mode was introduced) and then on my normal free mode that has never given me any issues. So I uninstalled and reinstalled the app. Now I can't play with the higher piece count unless I have premium. Before I was playing with 384 pieces just fine. I don't want to have to all of a sudden start paying for premium just to have a higher piece count to do as I didn't have to before I tried to fix the puzzle piece disappearance issue. Please fix this as well. Best puzzle app I found till all this happened. Also, I can't find an email to eval the tech support for this app to voice my concerns directly. An email address or phone number would be great. Another addition: I'm also thinking i did purchase premium or something for the 4.99 price last year bc I'm getting the restore option but it won't restore anything concerning that. I've also tried restore purchases.

Hello. Thank you for your feedback! Please contact our customer support service sweetgamesbox@gmail.com.

App as great for a few years. Now with exactly 50,000 points accumulated, puzzles won't load and developer doesn't help. Deleted! Ba bye.

When exactly will you check my app and fix it? It does not load pieces on iPhone or iPad. I'm so disappointed as I've accumulated almost 50,000 points, and more than 3,000 crystals. Not to mention all the puzzles I've purchased Ann's downloaded. But I can't do the puzzles because they won't load. Please follow up on your statement to fix.

Update: you replied that you would fix my account so that puzzles pieces would appear. When will that happen?

I've enjoyed this app for years now, with various glitches along the way. This time, though, I'm really annoyed. I've accumulated numerous coins and crystals. I use them to buy puzzles and packs, of which I have many, but I've actually paid money, too.
Now, when I want to play a puzzle, it simply doesn't load. It opens the background, but no pieces appear. The same thing on iPhone and iPad.
I don't want to uninstall for fear of losing everything, but if you can't play the game, who good is it?
I've sent an email requesting help, but received no reply. So now issuing my worst rating ever.

Thanks for the message, we will check the game and fix it.