Jobber: Field Service Software 4+

- If an employee wants to input expenses or timing on a existing work order he can’t. Even if he has all privileges on his sign in.
- On the quick menu just released even if you are already on that cliente you still have to search for the client at the end (this doesn’t happen on the site).
-If a supervisor signs in (with total privilege) he only can view his own tasks at a time, when he should be able to have an option to see everyone together if needed. (As it is on the site)
- Very important!!! The app does not send notifications about visits or tasks to the phone like any other app. Only sends to email, which is nor very practical.
The software itself is very good but need A LOT of improvements.

Hi there,
Thank you for taking the time to let us know this feedback. We know you're busy and have a lot on the go! We'd love to get more feedback on your workflow and see how we might be able to help fill some gaps over a call, chat or email. There are a couple things that stand out in your review where we might be able to help out with now, and knowing the ins and outs of your workflow can help us get you on the right track, and also get more details that we can use to help drive future updates. Please reach out at support@getjobber.com, your in-app chat, or 1-888-721-1115 and we'll do our best to help out and make sure all of the details get on our team's radar :) Thanks again! - Rebecca from Jobber

One thing that really sets jobber apart is their amazing customer support, you don’t get this with most companies as we have tried a few other service programs and they don’t even come close.
You have the ability to set deposits on estimates and the customer can approve the quote and pay for the deposit so all you have left to do is to schedule.
There’s really a lot to like about this software, we really only have run into a couple of things that could make it better,

Ability to have customers pay for partial payments on invoices using jobbers payment system. Right now it only allows you to pay for the invoice in full with one credit card, if a customer has a couple different cards you can’t use jobbers Payment system.

Ability to see the city an estimate appointment is scheduled in when looking at the booking schedule, it shows up on jobs but not on estimates without clicking on it to bring up the info. This makes it harder to quickly book clients when on the phone with them.

Wish it also sent a confirmation email to the customer when you book them so they can save it, it sends a reminder email but a confirmation email would make it easy for the customer to save the date ahead of time.

All and all this is a great software that we chose to use for our business above 3 others, primarily because they are just great to work with. Also updates come regularly and I’m sure the above items will get fixed in time.

Hey there, thanks so much for your in-depth feedback! We'll definitely share your thoughts around payments, display of assessments, and scheduling confirmations with the product team. We're so glad to be working with you!

Although my title is dramatic, it is so true! My husband and I run a small business that wasn’t so small anymore. We were losing quotes and customer information, making our employees upset with lack of details and running ourselves ragged trying to keep up. Enter Jobber and our lives and business run so much smoother. The scheduling and reminders are amazing, quoting is now simple and easy, the sync with Quickbooks online is hugely time saving and so much more. We impress our customers on a daily basis as ALL of their info is in one place and easy to access. On top of this, the customer service is second to none. Always responsive, knowledgeable, friendly and willing to take suggestions...I simply cannot imagine working with a different company or software. Thank you Jobber for helping our business thrive!

Emily and Pat! Thanks so much for this detailed review and for all your kind words. We're so proud to be on the DogWatch team and it's been so rewarding working with you over the past few years. We can't wait to see what's to come!