Joggo - Run Tracker & Coach 4+

Good app idea, some bugs to work out

UPDATE:
The team at Joggo worked with me to refund my money due to my sync issues. I’ve provided some screenshots as well in hopes that if it’s a bug for some, they can address it quickly. I’ve updated my rating to reflect the helpful customer service.

Original review:
I was really excited to begin using Joggo. Putting a training plan together based on my skill level and body type seemed like I could finally make strides in weight loss. Plus, the added benefit of hitting 26.2 for a full refund is very appealing just in case you tried it for a while and learn it’s just not for you. Well, this is week 3, and the app is really disappointing. The idea behind it is good, but the app has a lot of trouble recognizing your data, loading previous run data, or forgetting it all together! I’m at 22 miles, yet this app isn’t giving me credit for HALF of them (I have the apple fitness data from my watch to prove it) I’ve contacted Joggo via email, help/support in the app, and submitting bugs through the app. Nothing. No response. I’m extremely disappointed in Joggo. I’m so frustrated that, unless I hear back from them, I’ll have wasted $60 on an app, as it’s not like I am getting credit for my 26.2 miles for the refund anyway. I do not recommend this app. Do not trust the ads you see on social media.

개발자 답변 ,

Hello there,

We are really sorry to hear about your disappointing experience with Joggo. We understand how frustrating it can be when an app doesn't live up to your expectations, especially when it affects your progress towards your weight loss goals. We appreciate you taking the time to share your feedback with us.

We apologize for any inconvenience caused by the app's trouble recognizing and loading your data accurately. We want to assure you that we take these issues seriously, and our team is actively working to address them. We encourage you to update your app to the latest version, as it may include improvements and bug fixes that could resolve some of the issues you've encountered.

We apologize for the lack of response you've received thus far. Our support team strives to provide timely assistance to all users, and we apologize if we fell short in your case. Please reach out to us directly at hello@joggo.run with your concerns and any evidence you have, such as your Apple Fitness data, so that we can investigate the discrepancy in your mileage and find a resolution for you.

We genuinely value your feedback and want to ensure that your experience with Joggo improves. We are committed to providing a reliable and effective platform for your training needs. Once again, we apologize for any frustration or inconvenience caused, and we hope to rectify the situation for you.

Thank you for bringing these issues to our attention. We will do our best to address them and regain your trust. If there's anything else we can assist you with, please don't hesitate to contact us.

Stay well.

Warm regards,
Joggo Team

Very Calming App

I’m a previously seasoned, weekend warrior runner who has recently backed way off on my running. I decided to try out Joggo as a way to get back into it. I’ve been using Joggo for a few weeks. Due to my own lack of motivation and work schedule, I haven’t been religious about following my specific plan, but I do manage to run two times per week with the app, and am feeling motivated to do more. The gentle reminders in the notifications is helpful! I love that the program pulls me back to a normal pace when I start going too fast and start feeling cramps or out of breath. That’s been the mental adjustment I’ve needed for a long time now! When I’m at my best I run a 9:00 mile. But since I’ve slacked off, I’ve needed the gentle push this app gives me to fix my mental state with my running so that I can get back to where I was!! I also love the food plan. Very beneficial for someone like me who hates to plan and eats emotionally.
Highly recommend this app for any phase of recreational runner; new, seasoned, young, young at heart - this is a great way to feel confident and get you on track to meet your goals!

This app has potential

There are a lot of great features in this app, but it has a couple of problem. The biggest issue is that sometimes it doesn’t record a workout, and you can’t go back and manually enter a workout. The app tries to motivate you through encouraging you to do the workouts that you schedule, and when it doesn’t record the workout it doesn’t show your progress accurately. I have it installed on my phone and my iPad and it doesn’t sync well between the two devices. Another thing I don’t like is that the first time you do the stretches it waits for you to complete the stretch before it advances, after that you need to have memorized the stretches. And finally, it does not recommend appropriate workouts for beginners. I tried it for a week and it was already adding running to the workouts. I know, it’s called Joggo not Walko, but if you are overweight and haven’t ran for years, should you be running right away? The app should have some user input as to when the user feels that they are ready to run, otherwise the user might try to run too soon, will get injured, and then give up. The developer could easily fix these issues and then I would recommend the app, but until then I think this app is overpriced and does not provide the proper motivation that I expected from an app.

개발자 답변 ,

Hello,

Thank you for your feedback on the app and sharing your concerns. We appreciate your valuable input and understand the issues you've encountered.

We apologize for the inconvenience caused by the app sometimes not recording workouts accurately and the inability to manually enter them. We acknowledge the impact this has on progress tracking and motivation. Additionally, we recognize the need for better synchronization between multiple devices and the desire for more flexibility in workout customization, especially for beginners.

We understand your point about the stretch timing and the importance of user readiness before progressing to more intense activities. Your feedback highlights the need for user input and control over workout recommendations to ensure a safe and personalized experience.

We genuinely appreciate your suggestions for improvement, and we assure you that our development team is actively working on addressing these issues to enhance the app's functionality and user experience. Your feedback plays a crucial role in shaping our future updates.

We apologize for falling short of your expectations and for any frustration caused. We value your support and will continue striving to provide an app that meets your needs and provides the motivation you expect.

We'd highly appreciate it if you could share your feedback with us at hello@joggo.run.

Thank you for your understanding and for taking the time to share your thoughts with us.

Warm regards,
Joggo Team