Juice Jam! Match 3 Puzzle Game 4+

I’m having a problem with this game app. After I’ve beaten the last level and made it to level 1276, for some reason the screen gets stuck after it tells me to clear all the crackers and Kiwi and Mango won’t show up after the juice truck opens but the music is still playing. So I tried tapping the options button to exit that level repeatedly but it won’t let me and the screen is still stuck. Then I tried closing out of that game app and going back to it to see if that did the trick. But every time I tap to level 1276, it still does the same thing and I did the same thing a few more times to see if something good has changed but it’s still busted for some reason. I think it has a bug or virus in it or something. Can you please help fix that issue for me? Other than that, I still love the game.

Hello Theavester21, thank you for your valued rating! We are always looking to offer joy and entertainment to our players, and we'd love to review your case in detail. Please create a service ticket from the Setting's menu into the game or from our website https://jamcity.helpshift.com/a/juice-jam/?contact=1

**Update-you literally responded with what I asked you not to. I CANNOT double tap my phone and then swipe up to close because the game LOCKS UP MY ENTIRE PHONE. I have to HARD RESET IT BY HOLDING THE POWER AND HOME BUTTON.** I’m going to have to delete this game. Recently, when an ad is finished and I try to click the x, the screen turns black, except for the x and 2 other symbols, and freezes. It won’t respond at all, my home button won’t respond, I lose all use of my phone until I hard reset it. It takes longer than usual for my phone to reset, which I consider not only inconvenient, but dangerous as well. Please don’t ask me to refer to the close an app page on Apple support, that is irrelevant to my issue. My entire phone locks up-this is a serious issue that needs correction.

Hello, we are very sorry for the performance inconvenience you're experiencing with our Juice Jam game. Please follow the steps in this link: https://support.apple.com/en-us/HT201330 if further assistance is needed, please contact us from your game settings-support button, and we will be more than glad to assist you. Thank you for being part of this juicy family!

I luv this game but im sick of playing for a couple days & then running out of levels !!!! Why cant they add more then 10 at a time ?? I cant be the only one complaining bout this ! Otherwise the game is the best just have to find some other game to play the other half of the week ! Also u start ur events & i never get to finish the event cuz i have nuthing to play.
For instance, right now i have 40 hrs of free play w/ nuthing to play !!!😡

These reviews never send ! Fri u added new levels finaly after a wk of waiting & i finished them in like 12 hrs. Come on already ! I hate doing the 5 levels over & over cuz tgeres nuthing to play. Fricken fantastic game but u realy should put more effort into it !

Thank you for sharing your feedback with us! We are so happy to hear that you are having a great experience with our game! We hope you continue to enjoy it as we add new content over time! Follow us on Facebook for updates and fun content - https://www.facebook.com/bingopopgame/