Screenshots

Description

Meet JUMP by Uber. Electric bikes and scooters available when you need them. Go further, get there faster, and have more fun.

You can find JUMP bikes and scooters nearby—in the app. Reserve ahead of time, or walk up and scan to unlock.

Use the app to:

- Sign up and create an account
- Find and reserve electric bikes & scooters nearby
- Track your rides by distance and time

Visit www.jump.com for more information.

What’s New

Version 2.23.10000

We update the Jump app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update:
- Bug fixes
- Performance improvements

Ratings and Reviews

4.6 out of 5
10.9K Ratings

10.9K Ratings

T-Swurv ,

Wonderful service, need to work on accuracy of bike location

This is a wonderful service. It’s terribly unfortunate SFMTA is only letting you guys put 500 in the city for now. Pedal assist is great and app is very easy to use.

My only gripe (aside from not having more bikes which is out of your control) is that sometime the accuracy of bike locations is really bad. I’ve spent 10 minutes walking around looking for a bike that wasn’t where it showed on the map, to the point I ran into another person looking for that bike. Only to find the bike down Montgomery street and on the other side (south) of market when the app showed the bike was basically at the corner of new Montgomery and sutter. This has happened to me a few times where the bike has been around the corner quite a ways or at be very least on the other side of the street.

Otherwise fantastic! I hope SFMTA allows you to Increase the number of bikes soon!

OntheHill18 ,

Deceptive Trade Practices and Non-Existent Customer Service

EDIT: JUMP finally acknowledged their GPS was "misreporting" my end location and refunded the $75 in wrongful fees. I do still worry about future trips. For someone on lower income, losing $75 and it taking a week to get it back could be really devastating. Fortunately it was more of an annoyance for me. Either way, credit to JUMP for making it right.

I have used Jump frequently for months now, but recently their service has taken a nosedive. I've been charged $25 out of zone parking fees three times now, and none of my messages to the company have been returned. Terrible customer service. Watch out - I know well enough where the zones are, and just this morning I parked well outside the zone - in app GPS reflected this (i.e. well south of the Natiobal Mall in DC) - and the app failed to give me an out-of-zone warning. Then? $25 fee - bang! Gotcha! I am. I am not a tourist, I'm a regular rider who has suddenly found Jump's parking fees to be inaccurate, arbitrary, and capricuous. My dozen messages over 3 rides have been ignored. I think this is the last straw for me and Jump. I would suggest the buyer beware. If the app trucks you, they will Stone cold ignore you.

Developer Response ,

Hey there! We are sorry to hear about this and regret the inconvenience. In order to assist you better regarding this, help us out by dropping specific details about this at jump.com/contact .

Tammylove2011 ,

Not working after a certain time

I know this is an obvious situation, most scooters do stop working after a certain time of night, but they will tell you what that time is and if you try to rent they’re scooter it will tell you again. But this scooter seems to not have this info available anywhere. I was unable to find it on the app or any where I searched. I was hoping to find something that runs after 11 because that’s when I get off of work and have to walk 20 minutes to my car. I know that finding something like that is unlikely but I would at least like to know. After hours if you try to rent a scooter, it will not tell you that it is no longer running at that time, instead it will tell you that it is unable to connect and to try a different scooter. Me not knowing if it is a problem with the scooter is where I end up wasting my time late at night just to see it I can get one to work, then I end up trying a few different ones to realize it is probably not running at that time. Honestly all I want is to be able to get from work to my car at night quickly so I don’t have to nube scared .

Developer Response ,

Hey there! We do understand your concern and realize how frustrating it is. Kindly write to us at jump.com/contact and we'll connect.

Information

Seller
Uber Technologies, Inc.
Size
159.6 MB
Category
Travel
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Czech, Danish, Dutch, French, German, Greek, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese

Age Rating
Rated 4+
Copyright
© Social Bicycles Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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