JustFab 4+

I don’t think I’ve ever written an app review before, but reading all the negative reviews that are polar opposite to my own experience I had to.

I’ve been shopping with JustFab for YEARS (six or seven) and I’ve never had a bad experience. I’ve been waiting for them to have an app so I’m stoked they came through. The app is so much easier to navigate than the website which is what I was hoping for!

Customer service is always excellent- they even replaced my boots after the heel broke two months after I bought them. I didn’t think to reach out to them since I had purchased them so long ago, but I tweeted about how sad I was that I had only worn them two times and they reached out to me. I didn’t even tag them. I was just complaining to the void.

I really don’t mind that the app is for VIP’s only. It doesn’t cost anything to be a VIP (just remember to skip at the beginning of the month) and you get amazing deals for being VIP. Seriously, the amount of stuff I’ve bought during a sale where the total is under 100 is insane.

I always recommend JustFab to friends and coworkers (I get crazy compliments on my dresses and boots at work all the time). Truly cannot believe all the negative reviews on here. I would say just try it out for yourself. :)

Glad to hear that you're completely satisfied with using our mobile app! We promise to continue providing great products and services to our valued members like you! Thanks for choosing JustFab! -Bella

I downloaded the app via the link on their website because it said I’d get a $15 credit which is a pretty neat incentive. I’ve always loved justfab shoes and have never had any problems before on their site so why would an app have any issues. Well I was wrong. When I downloaded the app and signed in I went and added 2 pairs of shoes to my cart. I had one pair that was covered by my monthly member credit but the second one didn’t have the $15 app credit. It was on sale so I took it out of my cart to add a pair of full price shoes to see if that made a difference. When I took the sale shoes out my whole cart was cleared! The other pair in the cart was gone too. So I went back and found the same pair, added it to my cart and now it shows 2 of the same shoes! Fortunately I saw the $15 credit on the second duplicate shoe so I thought ok I’ll just take this out and add in a different full price shoe I want and keep that “ghost” shoe in the cart. So I did, and it showed the original shoe I wanted and the new loafer but no $15 credit. Just a full priced shoe and the shoe with my member credit applied.

Every time I try to change the shoes my cart would appear empty when it in fact wasn’t and there was a pair still in it (my ghost pair). This needs to be fixed and I’m disappointed I won’t be getting the second pair. Hope they fix this issue soon. Would be so handy having an app.

Thanks for your effort in sending your review regarding your experience upon placing an order and trying to use the $15 credit! We would love to help you further with your concern. For better assistance, please call us at 866-337-0906. We look forward to assisting you!

I have shopped here for well over ten years, I have to say... this is the best store!! I have so many things I like about it and trust me, I have been through all stores out there just confirming what I already knew. I love the styles, and prices oh man quality is amazing and the help I get from both the stores and online, I always feel that they are my friends! I shop for me and for my husband 3 sons and gifts for family and friends, I have never had a bad experience. We get complements all the time not just for our clothes n shoes n handbags n coats but in the house as well. Here’s the honest truth... I feel so blessed to be able to shop here and did I mention prices? It’s..THE PLACE THAT HAS IT ALL just check it out, I know you’ll agree, I LOVE SHOPPING HERE!! It’s the best. Cindy P.

We are pleased to know that you are satisfied with our products and the services we provide. We will continue to keep our pricing as reasonable as we can for our valued members like you! -Bella