JustFab

Name: JustFab
Rating: 4.8 (14061 reviews)
Author: JustFab, LLC

Style Starts Here.

Only for iPhone

Free · Designed for iPhone

14K Ratings
Ages

4+
Years
Category

Shopping
Developer

JustFab, LLC
Language

EN
+ 3 More
Size

55.5
MB

iPhone

JustFab – Elevated fashion without the premium price tag. The JustFab app is the easiest way to shop a curated collection of shoes, apparel and accessories for women, men and kids. Upgrade your wardrobe and your shopping experience with easy in-app shopping. Browse thousands of new styles – from ankle boots, knee-high boots and wide-calf boots to stilettos, block heels, platforms and everyday favourites like classic loafers and casual trainers. As a VIP member, you'll receive special perks! - Access to the mobile app. - Up to 30% off retail prices. - Discover thousands of styles from your favourite brands. - Unlock the best savings through VIP credits. - Earn points and redeem for rewards. - Shop by category, brand, trend and more to find exactly what you're looking for – from shoes to handbags, denim to dresses... JustFab VIP members receive first access to new drops – from shoes, apparel and accessories, to exclusive collections and more! Download the Free JustFab Fashion app to start shopping from anywhere. Style starts here.

Ratings & Reviews

4.8

out of 5

14K Ratings

Beyond Happy to Have an App!
04/02/2020

Breannawould
I don’t think I’ve ever written an app review before, but reading all the negative reviews that are polar opposite to my own experience I had to. I’ve been shopping with JustFab for YEARS (six or seven) and I’ve never had a bad experience. I’ve been waiting for them to have an app so I’m stoked they came through. The app is so much easier to navigate than the website which is what I was hoping for! Customer service is always excellent- they even replaced my boots after the heel broke two months after I bought them. I didn’t think to reach out to them since I had purchased them so long ago, but I tweeted about how sad I was that I had only worn them two times and they reached out to me. I didn’t even tag them. I was just complaining to the void. I really don’t mind that the app is for VIP’s only. It doesn’t cost anything to be a VIP (just remember to skip at the beginning of the month) and you get amazing deals for being VIP. Seriously, the amount of stuff I’ve bought during a sale where the total is under 100 is insane. I always recommend JustFab to friends and coworkers (I get crazy compliments on my dresses and boots at work all the time). Truly cannot believe all the negative reviews on here. I would say just try it out for yourself. :)

Developer Response
Glad to hear that you're completely satisfied with using our mobile app! We promise to continue providing great products and services to our valued members like you! Thanks for choosing JustFab! -Bella
Beyond Happy to Have an App!
04/02/2020

Breannawould

I don’t think I’ve ever written an app review before, but reading all the negative reviews that are polar opposite to my own experience I had to. I’ve been shopping with JustFab for YEARS (six or seven) and I’ve never had a bad experience. I’ve been waiting for them to have an app so I’m stoked they came through. The app is so much easier to navigate than the website which is what I was hoping for! Customer service is always excellent- they even replaced my boots after the heel broke two months after I bought them. I didn’t think to reach out to them since I had purchased them so long ago, but I tweeted about how sad I was that I had only worn them two times and they reached out to me. I didn’t even tag them. I was just complaining to the void. I really don’t mind that the app is for VIP’s only. It doesn’t cost anything to be a VIP (just remember to skip at the beginning of the month) and you get amazing deals for being VIP. Seriously, the amount of stuff I’ve bought during a sale where the total is under 100 is insane. I always recommend JustFab to friends and coworkers (I get crazy compliments on my dresses and boots at work all the time). Truly cannot believe all the negative reviews on here. I would say just try it out for yourself. :)
Developer Response 05/28/2020
Glad to hear that you're completely satisfied with using our mobile app! We promise to continue providing great products and services to our valued members like you! Thanks for choosing JustFab! -Bella
Frustrating
03/22/2021

mermaid_arie
I downloaded the app via the link on their website because it said I’d get a $15 credit which is a pretty neat incentive. I’ve always loved justfab shoes and have never had any problems before on their site so why would an app have any issues. Well I was wrong. When I downloaded the app and signed in I went and added 2 pairs of shoes to my cart. I had one pair that was covered by my monthly member credit but the second one didn’t have the $15 app credit. It was on sale so I took it out of my cart to add a pair of full price shoes to see if that made a difference. When I took the sale shoes out my whole cart was cleared! The other pair in the cart was gone too. So I went back and found the same pair, added it to my cart and now it shows 2 of the same shoes! Fortunately I saw the $15 credit on the second duplicate shoe so I thought ok I’ll just take this out and add in a different full price shoe I want and keep that “ghost” shoe in the cart. So I did, and it showed the original shoe I wanted and the new loafer but no $15 credit. Just a full priced shoe and the shoe with my member credit applied. Every time I try to change the shoes my cart would appear empty when it in fact wasn’t and there was a pair still in it (my ghost pair). This needs to be fixed and I’m disappointed I won’t be getting the second pair. Hope they fix this issue soon. Would be so handy having an app.

Developer Response
Thanks for your effort in sending your review regarding your experience upon placing an order and trying to use the $15 credit! We would love to help you further with your concern. For better assistance, please call us at 866-337-0906. We look forward to assisting you!
Frustrating
03/22/2021

mermaid_arie

I downloaded the app via the link on their website because it said I’d get a $15 credit which is a pretty neat incentive. I’ve always loved justfab shoes and have never had any problems before on their site so why would an app have any issues. Well I was wrong. When I downloaded the app and signed in I went and added 2 pairs of shoes to my cart. I had one pair that was covered by my monthly member credit but the second one didn’t have the $15 app credit. It was on sale so I took it out of my cart to add a pair of full price shoes to see if that made a difference. When I took the sale shoes out my whole cart was cleared! The other pair in the cart was gone too. So I went back and found the same pair, added it to my cart and now it shows 2 of the same shoes! Fortunately I saw the $15 credit on the second duplicate shoe so I thought ok I’ll just take this out and add in a different full price shoe I want and keep that “ghost” shoe in the cart. So I did, and it showed the original shoe I wanted and the new loafer but no $15 credit. Just a full priced shoe and the shoe with my member credit applied. Every time I try to change the shoes my cart would appear empty when it in fact wasn’t and there was a pair still in it (my ghost pair). This needs to be fixed and I’m disappointed I won’t be getting the second pair. Hope they fix this issue soon. Would be so handy having an app.
Developer Response 03/24/2021
Thanks for your effort in sending your review regarding your experience upon placing an order and trying to use the $15 credit! We would love to help you further with your concern. For better assistance, please call us at 866-337-0906. We look forward to assisting you!
A scam, horrible customer service
08/28/2023

Grassmilkshake
Please do NOT get a subscription for JustFab. I’ve never written a negative review for anything but I had to warn as many people as possible. My first 2 orders went well - I’m on my 3rd order from them and so far I paid for express shipping and it has been past the time frame and my package as been at the same location for almost 5 days. I tried calling customer service - I was met with a recorded message about how I was “lucky” to be eligible for what basically is life alert and when being “transferred” to customer service the phone will simply hang up. Next, I tried the live chat - the agent was extremely unhelpful and kept telling me that my order was out for delivery and to kindly wait. I told the agent that it has been saying that for the past 4 days without movement and that I have been patiently waiting. I was then told that I can check on the status and if it is not delivered then they will come up with the “best solution” - I asked what the solution would be and was told “well it will be delivered because that’s what it says”. Basically a loop of un-helpfulness. My last hope is to contact the facility myself. I cannot wait to end my subscription and to never deal with this company again!

Developer Response
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We would like to help! Please contact us at 866-337-0906 or chat with us at www.JustFab.com so that we can assist you. -Ivy
A scam, horrible customer service
08/28/2023

Grassmilkshake

Please do NOT get a subscription for JustFab. I’ve never written a negative review for anything but I had to warn as many people as possible. My first 2 orders went well - I’m on my 3rd order from them and so far I paid for express shipping and it has been past the time frame and my package as been at the same location for almost 5 days. I tried calling customer service - I was met with a recorded message about how I was “lucky” to be eligible for what basically is life alert and when being “transferred” to customer service the phone will simply hang up. Next, I tried the live chat - the agent was extremely unhelpful and kept telling me that my order was out for delivery and to kindly wait. I told the agent that it has been saying that for the past 4 days without movement and that I have been patiently waiting. I was then told that I can check on the status and if it is not delivered then they will come up with the “best solution” - I asked what the solution would be and was told “well it will be delivered because that’s what it says”. Basically a loop of un-helpfulness. My last hope is to contact the facility myself. I cannot wait to end my subscription and to never deal with this company again!
Developer Response 08/30/2023
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We would like to help! Please contact us at 866-337-0906 or chat with us at www.JustFab.com so that we can assist you. -Ivy
Terrible company
Nov 19

BrittMancini
I was a customer for years until I eventually decided to cancel because I went over a year without buying anything. I didn’t enjoy the show styles anymore. Canceling the membership is beyond a pain. They make it the most difficult. But what brought me to actually write this review is my experience after I cancelled. I canceled when I still had 1 credit. I tried to use it after cancelling and couldn’t. I reached out to CS via the web chat feature. Took 20 minutes to get someone. I first asked them to confirm if I still had the credit because my account showed it but I couldn’t use it and their Q&A article said they are forfeited upon cancellation. CA rep said I still had it and when I said I couldn’t use it, they told me to logout and log back in. I told them that didn’t work and they proceeded to ignore me and say “if that’s all I will mark this issue resolved “ when I said it wasnt resolved they continued to ignore me and said bye and left the chat. I then called CS on the phone - explained the issue and they told me to use a private browser online to check out. When I said that didn’t work they hung up on me. Unbelievably terrible and the shoes are mid at best.
Terrible company
Nov 19

BrittMancini

I was a customer for years until I eventually decided to cancel because I went over a year without buying anything. I didn’t enjoy the show styles anymore. Canceling the membership is beyond a pain. They make it the most difficult. But what brought me to actually write this review is my experience after I cancelled. I canceled when I still had 1 credit. I tried to use it after cancelling and couldn’t. I reached out to CS via the web chat feature. Took 20 minutes to get someone. I first asked them to confirm if I still had the credit because my account showed it but I couldn’t use it and their Q&A article said they are forfeited upon cancellation. CA rep said I still had it and when I said I couldn’t use it, they told me to logout and log back in. I told them that didn’t work and they proceeded to ignore me and say “if that’s all I will mark this issue resolved “ when I said it wasnt resolved they continued to ignore me and said bye and left the chat. I then called CS on the phone - explained the issue and they told me to use a private browser online to check out. When I said that didn’t work they hung up on me. Unbelievably terrible and the shoes are mid at best.

This update includes: • Partial loading implementation • Updated Size Guide • Added Splash Screen • Bug fixes

Version 1.114.4

3h ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Contact Info
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Category
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Developer Website

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JustFab

Style Starts Here.

Ratings & Reviews

What’s New

Version 1.114.4

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

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