Screenshots

Description

Take your productivity to the next level using KACE GO!

The KACE GO app was created to provide access to the KACE SMA Appliance from any location, enabling IT professionals to remain effective from all corners of the workplace, across multiple office locations and even while on the road. Now IT administrators can review and respond to real-time service desk and monitoring notifications, examine inventory details and deploy software on-the-go. With the KACE GO app, IT administrators are freed from the traditional constraints of a keyboard and mouse, and are empowered to provide service and systems management support that is agile enough to keep up with the influx of new technology. While the primary functionality of the app is designed for IT administrators, it also allows end users to submit service desk tickets, access the Knowledge Base and check on existing ticket status using their mobile devices.

Note: this product requires the KACE SMA 10.1 or higher to operate. VPN connectivity may be required depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network.

Capabilities for SMA administrators

The KACE GO app gives KACE SMA administrators the following capabilities.
• Create, review, update, clone, delete, and resolve a service desk ticket
• Search for a ticket or a computer system
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Add a comment to a service desk ticket
• View ticket history
• Add comments to a ticket
• Add work entries to a ticket
• Search for Knowledge Base articles
• Include a Knowledge Base article while troubleshooting an issue
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Search and distribute active managed installations
• Search for and run scripts
• View and update ticket history and various fields
• Launch phone dialer or email client from within service desk tickets
• View detailed inventory information
• View tickets associated with a machine or asset
• View systems associated with a ticket
• Receive server monitoring alerts from the K1000
• View monitoring alert details and sort alerts
• Create service desk tickets from monitoring alerts
• Create, review, update, and delete an asset
• Scan a barcode to lookup / create a new asset

Capabilities for KACE SMA end-users

The KACE GO app gives KACE SMA end-users the following capabilities:
• Create, review, or update a service desk ticket
• Search for a previously submitted ticket
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Launch phone dialer or email client from within service desk tickets
• View knowledge base articles

What’s New

Version 7.1

∙Queue owners who are not administrators can now manage tickets
∙When viewing a specific queue, tickets can now be sorted by a custom field
∙Other bug fixes and performance improvements

Ratings and Reviews

1.8 out of 5
53 Ratings

53 Ratings

BOBIROC ,

Constantly crashes.

Constantly crashes when trying to transfer tickets and now it crashes every time I try and view inventory. Uninstalling and reinstalling app did not help.

Aidinb ,

STATUS not available, Poor barcode scanning

It seems that in some recent version of the mobile app, the STATUS field has disappeared from asset management. This is hugely important for tracking physical inventory, and now we're required to make status changes on the Desktop interface.

On paper, the single most useful feature of this app is barcode scanning.

Sadly, the reality is much more frustrating, as it sometimes takes about a minute of playing with angles and/or using a different light source in order to get it to recognize.
Most barcode scanning apps have a flashlight option that uses the built in LED, but not kace go. Other apps are also a lot faster to read, regardless of angles or lighting. Some even include a satisfying Beep or Vibrate!
(See apps "Beep" or "RedLight")

This app would be AMAZING if it just took some hints from other barcode scanning apps.

Shells the Mom for the Family ,

Great app and tool

I love being able to use this from wherever I’m at to take pictures and be more specific about work needed.

However, on an iPhone, I can’t scroll and select. For my company use, that means I can’t get to my correct location field. Tried to contact customer support without them understanding who I was and what my challenges are.

More end user training and support would be great!

App Privacy

The developer, Quest Software, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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