Kaal: Freshbooks Timekeeper 4+

Necessary, but a rip-off and no support

It's exactly like Chronomate, which I'd already paid for, and now I have to pay again for this new app, and $40 is quite a lot. Plus, there is NO SUPPORT. Every support link and help link in the app itself and in the app store links to their homepage, which only has a link to "get kaal" in the app store. No email, no helpdesk, no nothing. Abruptly, today, the app stopped syncing with Freshbooks. It just shows a spinning wheel, but won't pull or push. Normally, I'd email support for an app, rather than posting a 2-star review, but what other choice do I have? None. Please fix the app and please create some kind of support access.

A travesty at $40: massive flaws, no response to support requests

First, is it ridiculous to pay $40 for what is essentially non-browser front-end for Freshbooks? Absolutely. But the new Freshbooks interface is so clunky and inefficient I was desperate for options before giving up and migrating to another platform, since I've been tracking and billing in Freshbooks for about ten years.

The primary issue is that Kaal duplicates instances of services/items for each client where the item is present. So if you have ten clients each with ten services they can be billed for, you have a *massive* dropdown to contend with when setting up a timer or tracking time. It manages to be *worse* than the Freshbooks web interface, if you can imagine that.

I've done the usual troubleshooting: disconnecting and reconnecting to Freshbooks, reinstalling the app, screwing around with the settings at great length. Nothing works. There's no support link in the app or on the Kaal site, the FAQ link in the app is broken, and emails to the developer detailing the issue and requesting support have gone unanswered.

I've requested a refund from the Apple App Store and recommend avoiding this app.

Developer Response ,

Sorry about that -- for support, please email us at hello@kaal.app.

We've fixed the dropdown bug in our latest release.

The UI needs a lot of improvement

I am new to FreshBooks, and I wanted a way to record time without having to have a browser open.

I find this very difficult to use, and the interface looks like a developer designed it (it doesn't look anything like how it looks in the preview images). I spend extra time trying to make sure it's tracking, and that they time syncs (it's labeled as "push" in the app).

I can't help thinking I'm using it wrong, but there is no documentation on how it works. The FAQ button goes to a page that doesn't exist.