Kaiser Permanente Washington 12+

Clumsy app

This app has me logging in almost every time I navigate to a new page. It's as if it might be a patchwork of apps badly patched together. I get new notifications for messages I have already read and deleted. The very worst part of Kaiser Permanente's computer system is that there is no way to completely delete a credit card from the system. I have 3 credit cards in the system that seem to be there permanently. No one seems to think it is an issue when I would prefer to have no cards saved. Two of the cards are obsolete because they were canceled due to the information on them having been stolen and used. I have called tech 3 times, talked to pharmacy--where they cannot "see" any saved credit cards, gone online--where I "see" no saved credit cards, but when I go to an appointment my cards are in their system. Frustrating and just plain not good.

Creating an good app shouldn’t be that difficult!

I changed my original password per recommendation by Kaiser. My iPhone is linked to my iMac. My password update “should” have updated accordingly since it’s linked to my PC. Apparently, that doesn’t matter… But then, herein lies the rub. I try to change my old password to my new one, and it refuses to update it! One issue is that Kaiser’s online form won’t permit the user to “view” the password while entering it in. If you’ve got the smaller iPhone like I have, it’s easier to press the wrong key. Since I cannot see what I entered, I can’t correct any mistakes if made! I swear! It’s easier for someone attempting “identity theft” to login than for the actual user! I wonder why they make it extremely difficult for the actual users to log in, or change their password? It makes no sense since I’m entering in my own personally identifiable information! My iPhone uses my thumbprint to log in, so why doesn’t that suffice?! Why do I have to go through so many steps while continuing to fail to open my app? What kind of application programmers does Kaiser hire to create their phone apps? What boggles the mind is how despite linking my phone to my computer, my login info is not updated accordingly? I’ve wasted more time trying to login WITHOUT EXCEEDING THEIR 5 FAILED ATTEMPTS AND YOU’RE OUT WARNING! This is ridiculous! My fingerprint recognition should be enough!

Brian K Seiter

When I first saw that an update for my KPWA App was available while on my personal Kaiser Site, it read to simply push the yellow highlighted area and update would be automatic? Is that right? No No No! I not only wasnt updated but lost access to the site that was ( just Fine Before) altogether! Not being a computer wiz, I called the number to the company that created this, obviously not yet ready, site update! No answer! Told to leave MY number and I would be called? I was not? Tried again with same instructions and promises with the same No Call Back? I am not only dissatisfied with site update and errant ( yellow banner) , I am livid with Kaiser for making their clients access much tougher and in cases like mine, seemingly just unfixable, too bad? I am unable to file a complaint with Kaiser hierarchy as this has also changed? How convenient? Do not expect any help or apologies in either case as I have never received more than flunky receptionist apologies! Hey Kaiser, good coverage, very expensive and now seemingly uncaring

Developer Response ,

Thank you for sharing your feedback. Please email us at KPWAMobFBDL@kp.org so we may follow up.