Keep Health 4+

Need answers to questions

I started using my device yesterday. I wore it to bed and when I checked the device and the app for sleep data, 9 hours and 50 minutes were logged. Considering that I went to bed at 11PM and was awake and out of bed at 5 AM, I don’t know why so many hours were logged. I attempted to use the feedback mail in the app but after typing about 15 words, an X popped up warning certain characters weren’t allowed. Aside from a period and capital letters, there were no special characters. So I need an answer to how to get accurate sleep data and enter feedback into the app. Additionally, not a big problem but the app allows one to select the face but when I selected one with the time displayed on one line, i.e., 5:30, it appears as 05 on one line and 30 on the other. Otherwise, the device works well, especially for the price.

Overall happy with it! Could use some minor fixes

Overall I think the app is great and easy to use and follow. I have noticed a couple things that could use some work though. Namely the graphs. It’s great to be able to see a time series of data for the collected information but I think the graphs could be better. Take the body temperature one for instance. The graph shows a range of 80 degrees to 120 degrees. There is no need to have a range that exceeds 108 and drops below 90. Anything beyond those ranges aren’t survivable for a human so why include them? It creates a lot of wasted space on the graph. What would be awesome is if the graphs were dynamic. If they would somehow change their range based off of historical data for the user, that way the ranges would be a little more meaningful.

Another issue with the graphs is that the data technically shouldn’t be reported as a histogram as this implies constant measurements. The watch takes measurements frequently, not constantly. connecting the the points with a solid line implies constant measurements. This can lead to confusion and inaccurate assessments by the user. The solid line shows that in between measurements there is data that isn’t truly there. A better display of this data is points/dots as it shows the data at the precise time of measurement without mapping out an inferred connection between the points.

But overall, it’s a great app that is very easy to use and I am very happy with the purchase.

개발자 답변 ,

Thanks for your suggestion, we will always improve this app.

Face changes, otherwise good

Watch is great!! Super affordable, convenient, long charge, accurate tracking. HOWEVER!! The watch face changes all the time!!! It always buzzes and distracts me when it barley touches any part of my body. It is such a minor thing, but it is very very tedious. I wish watch face changes could be from just in the app, and that there were more custom options. Also, I wish we could see notifications for longer or adjust that. Again SUPER GOOD watch!!! Just very tedious and annoying with the screen changed and notifications.

개발자 답변 ,

Thank you for your suggestion, we will continue to optimize the product.