KEEP Health 4+

Something went wrong

Every time I put my password in my name something went wrong I can’t even get into the device. I’ve been at this for at least an hour and a half. I deleted apps on my phone thinking maybe that was the problem but it’s a big glitch so far

Great solution for the medication management

This solution is helping me and family manage the medication safe without having any other side risk.

Expensive Paper Weight

It’s difficult to know where to start when trying to review this app and device, so I’ll just list all the problems that I can remember:
- unable to log in with biometrics
- unable to find or manually connect to my primary or guest Wi-Fi networks
- unable to control device’s brightness or displayed time
- all links to the company’s “Help Center” take you to a 404 page
- slow/no response after emailing support
-many features are “Coming Soon” with no roadmap or ETA provided to customers

Developer Response ,

Hi swiftyseven,

Thank you for taking the time to lay out your treasure map of experiences with our app and device. It seems you've unearthed some exciting quirks, and we're here to decode them for you:

🤳Biometrics Login Issues: Good news! We've defeated the thumb-wrestling champion and fixed the biometrics issue. Fingerprint and facial recognition should now be as smooth as a spy film. Sometimes, disabling then re-enabling biometrics helps the app get back on track!


🛜Wi-Fi Connection Troubles: Our device is a bit picky and prefers to dance with 2.4Ghz networks. Please make sure to pair it with its favorite partner, and it should waltz right in. Guest networks don't always work as sometimes guest networks are restricted in what they can access.


☀️Brightness and Display Time Controls: Once your device connects with Wi-Fi, it'll automatically set the display time / zone. It's like a magic trick but less mysterious! And as for brightness control, it'll shine bright like a diamond or be dark like a moonless night (whatever's your preference) once it is updated to the latest firmware (which will happen overnight as soon as it connects to wifi - you can speed this up by manually rebooting the device by holding the button on the back for ~12 seconds).


🙋"Help Center" 404 Error: We have recently migrated our help center to a new platform and the link in the app is pointing to the old help center. We have already fixed this in our upcoming app release, so you will see that fixed asap! But you can always visit us if you’d like at support.discoverkeep.com.


📨Support Response Time: Thanks for keeping us accountable! We always try to answer inside the hour during our support hours, but we don’t always succeed. We’re a very small team that's doing our best! Thanks for your continued patience and understanding while we try our best to not leave anyone hanging on the dance floor.


⏳"Coming Soon" Features: Great advice indeed! Our 'Coming Soon' section will be more exciting than a season finale. Stay tuned on our website for changelogs and upcoming features!

Your feedback is our treasure trove and we're committed to making sure your next experience feels like striking gold. If you need any assistance with these fixes, please reach out directly at support@discoverkeep.com, and we'll roll out the red carpet for you.

We’re happy to continue this discussion with you and do our best to make sure you're excited to keep using KEEP! https://support.discoverkeep.com/kb-tickets/new