Without Keeper, I would be lost in passwords that I would have no choice but to write down somewhere (not exactly the most secure way to save them not to mention what if I loose my password book somewhere?). I have about 500 I have to keep straight at this point. Not that good at coming up with unique passwords so it's a good thing Keeper Password Manager has a random password generator to help me with unique passwords. I can customize the password generator to meet the paramaters of whatever website requirements for passwords are allowed and it does the rest for me. Keeper also has the option of saving important documents or files you don't want to be unprotected. These can be uploaded to the app and kept under lock and key giving me one password to retreive them all, which I might add can be combined with a 2nd verification method to keep everything safe and sound. So, If my master password is compromized somehow it will still not be enough for bad actors to steal my most important secure data. Love my Keeper Password Manager. Some websites are not friendly to Keeper but I always have the app on my computer to run by alternate means of copy paste of Password retrieval.

I used Dashlane for a number of years and enjoyed its slick appearance and ease of use. Then they began to transition to the web app from the desktop app and the problems began. Customer support was horrendus. Emails would go unanswered for days and then the response would include an apology for the time lapse and a request for more information. The last straw was a "misunderstanding" of instructions which removed my data and put me back at Square One. So after long research I picked Keeper and ponied up the hundred bucks for a year of comprehensive support, including unlimited 30-minute phone consultations. It was a home run. The customer support team was accessible, responsive, hands-on including screen sharing, and totally knowledgeable. After an orientation session to get going I was fully up and running. After a time I scheduled a second session and learned things I had no idea the software could do. The time I have saved has been huge. So four stars for the software, and five stars for customer support.

I purchased Keeper because of its vault security and ability to span that secure vault onto my three devices, MacBook Pro (2014), iPad2 and iPhone7.The secure vault is available across devices, however, in one iPad and two iPhone instances, two-factor authentication does not work. On the Mac, several 2FA options are available which may function on other devices, but not the Mac. Also, the user interfaces are terribly inconsistent across devices. It appears that most of the product work went into the iPhone and less into the MacBook Pro and iPad. On all devices, there is no indication that the addon Breachwatch is executing, nor is there any explanation how you are notified when a breach occurs.On the Mac, if the vault uses folders, they do not appear in the autofill window; and the autofill records are not in the sorted order organized in the vault window, forcing an autofill search.On the Mac, after drilling downward in Settings, reversing the traversal upwards does not always show all the windows that were shown in the downward path.On the Mac, when saving a Chat session, there is no validation of the send-to email address, and the session can be lost.Keeper's Chat analysts were helpful but Support’s responses to emails concerning the above issues were mostly without replies.

While I believe Keeper is a bunch of young enterprising folks, they need some help in customer service performance. HOWEVER…that said, I think Keeper is a real plus for someone like me with hundreds, OK maybe a hundred accounts with user name and password I have to keep an updated list. But with Keeper I just put in the info and done. Most of the time, some sites like Bank of America often times will not accept my browser, Safari… but then the bank itself is useless. I would not put your money in it! I had a few problems like upgrading and everything duplicated…that drove me nuts having to use the Chat room. Give me a phone number and a person and it would be done in 5 minutes, not several hours…Over all good deal!Let me add to this update. Keeper is a Keeper…at 75 I have been using it for years, sometimes the kids drive me crazy that developed this, but then you have to admire their effort and brains…I couldn’t do without for simple straightforward application and use AND SECURITY…anyone thinks differently go find another app…you won’t match this app. OK