Keto-Mojo Classic 4+

Really easy to use and quick

I am pretty new to Keto and wanted to try this device to measure especially since the urine sticks were showing that I was almost always in ketosis. Been using the keto mojo device for close to a month and I find this to be very useful. It is very easy to us and know that this is coming from a guy who hates needles. The software app is really good. So far ran into a glitch only once where the app would not refresh the readings taken and I had to manually input. Resolved the issue by uninstalling and reinstalling the app. The only problem I see is with regards to the price of the strips. Love everything else so far and I will revisit this review in another month. Thank you Keto-Mojo and ThomasK 😀 for the recommendation

Terrible App and No App Support

I’m super tech-y and all was fine the first week I used it. The second week after changing nothing- all of a sudden it’s buggy- bunch of sync errors. Can’t connect to cloud. Very annoying. Called customer service. Nice person names Michelle assured me I would get help. Told me to email to her attention and head subject “need app support”. Well 6, 7, 8 emails later with tech support....they can’t figure it out. Keep asking me the same questions. Even after I send them screen grabs. Now it’s 4 weeks later. One full month. And they say they need another few weeks to figure it out.
Worst app and system EVER. fine if you only care about one day’s readings. But they told me to delete the app and re-install. I’m okay so I’ll lose 6 weeks of Keto and Glucose reading and notes for each reading. What’s worse- I wasted 50 strips. $50. And now have to start from square one. They said they would get back to me in a few weeks but offered $10 for my trouble. I’m in $150 between the unit itself and the strips and lancets. Horrible system. Too buggy to have been released. And I’m paying to be their test subject. Do NOT BUY.

Developer Response ,

Hi superginger1, I'm sorry you aren't happy with the app. If you are super tech-y I'm sure you would be interested in our beta program where we have fixed the issues you are experiencing. You also get exclusive access to new features and improvements. Join here: https://keto-mojo.com/keto-mojo-classic-app-beta-testing/

The app doesn’t sync with my meter

I upgraded my Keto-mojo meter last week to GK+. I have been checking so far only my blood glucose because I am not doing Keto now. Not a single time I used the meter, I was able to sync the reading to the app. I was able to do that only 3 times after deleting the app and installing it again. Today even that didn’t work. When syncing the app freezes and doesn’t work no matter how many times I tried. I have excellent Bluetooth connection, so that is not an issue. My iPhone is 10 Max Pro and is running the latest iOS version.
One big issue for me is that there is no option for selecting the time of the reading. For instance: before breakfast, after breakfast, before lunch, after lunch and so on. This is very important for people who are watching their blood glucose levels close. You can add a “tag” but the reading doesn’t show it. Overall that app is not working properly and needs to be fixed at least to work with the meter. It’s been very frustrating experience so far for me, and I hope that the creators of the app will correct the “freezing” syncing issue ASAP. Otherwise, the app is useless for me.

Developer Response ,

Hubava,

Firstly may I apologize that you had this issue. Today we have released 2.1.5 That should fix your issue. we have 28,000 users of our app but we found just over 400 folks were having an issue from the last update and it took a little longer than expected to fault tree the issue and find the fix. Please update to the latest version 2.1.5. we want you to be happy and testing. The latest issue has the following updates.

New Features
- The supply store now loads items dynamically from the Keto-Mojo shop
- Introduced the ability to pair your meter with your app so the date and time on the meter are set to the phone settings
- The settings menu has been reorganized
- App Partners are now listed dynamically

Bugfixes
- Fixed an issue where the app would crash before syncing
- Fixed an issue where a white screen would appear making the app unresponsive
- Several smaller improvements & smaller bugfixes