KeyBank Mobile Banking 4+

One star

There is ALWAYS something pending. For days! I never really know how much I have in my account. It's really frustrating and I opened my account and now my direct deposit still hasn't come through. I almost lost my car insurance or four years and my newly opened storage unit housing My entire life belongings. Leaving wells Fargo because of overdraft fee's seems very pety to me now. Can someone please help me with my account already? I'm sorry to be so harsh but I'm going through a terrible breakup and forced my child and I to move in to a tent in my own parents back yard because of how bad everything had gotten. I thought the nice gentleman fixed it for me but now (and the last three days) it says I have money in my account that I know is not correct. My whole life is out of Wack and I am deaf so how do I advocate for myself, I'm not saying I didn't do anything wrong I know I made a mistake but I don't know where and I've been trying to correct it and my account for the last two weeks. I'll call again tomorrow. Nevermind, Wednesday - they are closed for the fourth. 😩🥺🥹😢😭 and the closest working AM is located on the other side of town, South Salem. I'm on Lancaster.

Phản Hồi Từ Nhà Phát Triển ,

Hello, we appreciate your feedback and would be happy to assist you. Please call us using a relay service at 1-866-821-9126 and one of our representatives will be glad to help you further. Thank you. ^PR

Customer service and overall quality of service

Iv had this account for good long while now and couldn’t imagine going back to any of the other banks iv had in the past for business and personal. Not to mention that there customer support/ service. My main account is a joint account with my wife & long story short(er) someone stole her phone from her right off my front porch.. and while canceling the service and changing the google info so any info would be blocked and locked n everything else. This scum person (that geo tagged them selfs right around the corner from us ). Went in and tried to use it Wi-Fi to make a PayPal transaction and transfer money to themselves and key sent a notification immediately and thankfully. But they helped her at 2 am get this mess of a situation figured out making sure anything that did was flagged and blocked and even helped with expediting her a new card. Just all around happy with them and their services so far and plan to keep my personal and business accounts with them for the foreseeable future..! Thanks again helpful voice on the other end of the phone we appreciate your help.

Key Bank

Key Bank is the best bank for the most affordable rate. I am always impressed with their upgrades. One major thing they could add would be more transaction protection for being overcharged like Chase Bank. Besides that I would rank Key Bank up with banks like Chase which is a trendsetting bank in the industry. The wait for in person service is faster than Chase though. Usually anywhere you an find a Chase or Bank of America you will find an awesome Key Bank location. Also Key Bank refunds ATM charges so they have their own way of being the best bank in the nation go their size. They repeatedly avoid becoming the typical banking method of becoming so large that they forget their customer service like so many banks that grow. They have the most local bank feel for a bank go their size across the Industry. Any time I’m having trouble with my Chase Bank account I know I can use my Key Bank checking account.