Description

Take control of your money, and bank the way you want to bank – anytime, anywhere. With a new design and features that let you easily transfer funds, make payments, open an account and even deposit checks, our IPhone app* has features that are streamlined for today’s on-the-go world. Our app is free, fast, and secure.

FEATURES
- Touch ID® and Face ID®
- View your account balances and last three transactions with one swipe using QuickView.
- Deposit checks right from your mobile device** without having to visit a branch or ATM
- Transfer funds between your KeyBank accounts
- Add payees
- Make payments to existing payees
- View and change scheduled Bill Pay payments
- Open an account right from your Mobile Device
- Search and view your transaction history for the last 90 days
- Locate a KeyBank branch or ATM
- View your HelloWallet® Wellness Score
- Manage and Edit Alerts
- Add a Profile Picture
- View Reward Points Balance
- View Statements


Our app is safe, secure and convenient
- The same high-level security that we use for Online Banking at KeyBank
- User IDs and passwords are required†
- View account details over a secure connection
- No information is stored on your IPhone® device in case it’s lost or stolen

Need help? Have questions about this app? Call 1-800-539-1539.


* Available for devices running on an OS 8.0 or higher
** At this time, Mobile Deposit is only available for iPhone® devices running on an OS 8.0 or higher
† Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app

IPhone® and iPod® touch are registered trademarks of Apple Inc. All rights reserved.

©2018 KeyCorp. Member FDIC.

What’s New

Version 4.4.23

- Real-time status of credit or debit card disputes
- Credit card balance transfers
- Updates to maintain your security
- Link your non-KeyBank accounts and get a global view of all your balances
- Bug Fixes

Thank you for using the KeyBank app!
Based on your valuable feedback, we'll continue to enhance the app through regular updates.

Ratings and Reviews

4.5 out of 5
20.9K Ratings

20.9K Ratings

LawrencePB ,

App update

Like many others using this app, I too had all the same lack of device recognition and inability to access my accounts.
A very efficient Key phone rep recommended that I delete the app and then re-download from the App Store. That solves the problem (the new app version includes a bug fix that resolved the issue). When asked if there was anything else she could do, I asked if there were a way I could combine my business accounts to the same login, so I was transferred to another adept rep who talked me through and now all my business as well as personal accounts are on the same app !!
GREAT HELP ! ( PS the Business Accounts Rep had been getting calls all week with the ‘unrecognized device’ issue but he had not yet been appraised by Key Technology on the method to fix the problem !! Key IT needs to give all their reps the tools to do their work properly. They are our only link to fixing our problems and they do a good job at it...
Evidently, however, a feature I really like with the app seems to be disabled once I added the business accounts to my profile. I no longer have facial recognition even though the feature is turned on in my System controls.
I hope the is something that can be resolved.

Koalalyn ,

Deposit issues

When doing a mobile deposit I get a window pop up apologizing the transaction can’t be processed at the time call......... (paraphrased). I called that number for mobile banking and she couldn’t help me. Didn’t understand why it did that. I actually screen shot it. Took it to the bank and showed them. I had to make an inconvenient trip to the bank to deposit the check. They didn’t know anything about it. This happens constantly. My last deposit, Sunday, took 8 tries over a period of 3 hrs. It may take 15 x or multiple tries on multiple days to get it to go through. A few times I got that error message the deposit actually went through! I really don’t have time for this.

e-fanta ,

App is useless to match the bank’s customer service

Be very careful when you make your payments. Unfortunately I have a car loan with Key Bank. The app constantly freezes or acts very unclear if the payment was taken out or not. It will not show you any pending payments at any point. You can not set up recurring payments. Next thing you know 2/3 payments are being taken out of you account. If that happens- good luck dealing with Key Bank customer service. The bank made the whole refund process extremely difficult and it takes so long that it almost does not to make sense to spend all this time on the phone trying to get it. By default they apply these extra payments to your principal which means your next payment will be due as usual next month.. and if you do want the extra payment to be processed as a payment for the next month, you will still have to call, spend a long time on the phone to have this done. If you want a refund- in case of a car loan and if you do not have a checking acct with Key bank - it will take you number of calls, 1-2 h on the phone, then you will realize that the money will not be transferred to your account just as it was taken out, you will be receiving a check! So good luck with this worthless app and the bank.

Information

Seller
KeyBank National Association
Size
88.4 MB
Category
Finance
Compatibility

Requires iOS 10.0 and watchOS 4.3 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
17+
Unrestricted Web Access
Copyright
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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