KFH (formerly AUB‪)‬ ٤+

The app performs many unnecessary checks on my device. It repeatedly alerts me about having a Remote Desktop application like "AnyDesk" installed, even though I don't have any such application. I don't understand how these checks are being conducted. Additionally, there's another check for VPN usage. The VPN I have is solely for ad-related purposes. These constant checks are intrusive and affect my user experience.

Update to reply:

Thank you for your response. However, I believe my initial review may not have been fully understood. I mentioned that I do not have a Remote Desktop application installed on my device, yet the app keeps alerting me about it. Additionally, I can disable my VPN temporarily, but it is frustrating to deal with these frequent and unnecessary checks.

It's important to note that this is an iPhone, a platform known for its robust security. If your software cannot ensure security without these intrusive checks, perhaps reconsider developing for this platform. I've used numerous other banking apps without encountering such issues. Claiming these checks are necessary for high-level security standards seems misleading when other methods can achieve the same goal without compromising user experience.

Thank you for your review. We understand your concern, and we want to assure you that these checks are in place to maintain a high level of security for our customers. Malicious actors can use remote desktop tools and VPNs to gain unauthorized access to devices and data.

We apologise for the inconvenience and appreciate your understanding.

Still do not believe this app represent AUB bank it works fine from my Iphone but still not work for the iPad ?? piece of advice just look what other bank in Kuwait is doing and do it make it happen I’ve been waiting for you for six months this is not acceptable

good day
thank for your comment we will direct it to responsibility unit
hamad

Waiting this service, all banks have it already, sending links to friends and the money will be credited to the account same time

Thank you for your feedback, we are sorry to hear that and hope we will meet your expectation in the coming releases with new services, stay tuned.