Kith ١٢+

I’m a 25 years veteran of sneaker collecting, not reselling!!!!collecting..the last few years have seen major on both sides. I have to say throughout the whole deal Kith has remained fair, if it weren’t for Ronnie and Kith I wouldn’t even get many shoes. I appreciate the loyalty access and I hit on most draws I enter especially for a Kith branded shoe. It means the world these days!! Thank you to the whole Kith family.

I entered a drawing to win a pair of Kith Converse shoes and upon entry a screen asked for credit card info, which indicated payment for shipping. I submitted my info thinking that it was fair to charge me for shipping if the shoes were free.

A few days later, I was notified by email receipt that my credit card was charged for BOTH the shoes and shipping. I can understand that I didn’t win the drawing, but should have been asked first if I still wanted to pay for the shoes and shipping BEFORE charging my card.

I emailed Customer Service twice, but little to no efforts by agents to acknowledge my concern. Overall, I find that in-store service by salespeople is stellar, but online service and return/exchange policies serve the company’s best interest, not the customer’s.

The UI is nice to look at, but functionality is where it lets you down. Available products don’t load in real time, saved addresses and payment methods do not load when a quick checkout is important, Apple Pay never works, captcha takes multiple tries to process, and you typically have to refresh 2-3 times for a dropped product to appear as in stock. I usually have to check on their website to find out if the app is lying to me, which it usually is. Don’t push consumers onto your app unless it can actually support the demand. The horrible trend of retail forcing their individual apps down our throats continues.