Kiwi.com: Book Cheap Flights 4+

I spent all morning trying to find a flight that made sense. From Phoenix to Dallas… within the same freaking area of the US, I checked all of the sites. Google flights, sky scanner, Expedia, Travelocity, Priceline, a bunch of others I can’t remember. Nothing made sense. It was either semi good price but 16 hours wait time with multiple layovers, or direct flight costing hundreds more than it should. I don’t know why flying has to be like this now.

Also, if you know what you’re doing, you can make the best of your experience; most people are livid at the fact they have to pay for a checked bag and to choose their seat. To them I say this; pack light & don’t choose your seat. If you don’t absolutely need the insurance, don’t get it. It’s a 2-3 hour flight domestic. You don’t NEED to choose your seats and bring the heaviest, biggest bag you own.

I finally found flights that made sense time wise, and that was for $98, making it just $104 after taxes/fees. I still think inflation and fake supply chain issues make this still way too expensive, but that isn’t Kiwi’s fault. Kiwi once again saved the day.

Dear N0rd, Thank you for trusting us with your travels, we’re hoping that all your trips will be as smooth as our app! We hope to see you searching and booking with us soon. Regards, Kiwi.com

Updating to 3 stars because a refund was obtained following this review posted below.

I want to preface that Kiwi is not always a scam because I have successfully flown through flights purchased through the website/app. However, should an airline change occur (even by the airline itself), you are almost certainly doomed. At that point, it is my belief that Kiwi scams many of those customers. For example, it took me over a full year to get a refund for an airline canceled flight during the start of the pandemic, and even then, it was less than the purchase price and valid in “Kiwi credit” only. This wasn’t a scam, but it was a highly undervalued refund. Stupidly I gave Kiwi a second chance for a flight in May 2021. The airlines canceled my flight, and it took a full 1.5 years for Kiwi to reach out and say (and I quote), “We regret to inform you that the carriers haven’t provided a refund for your trip…we have to close your refund request.” After following up, I was told yet again that a refund wasn’t possible—even though the airline canceled my flight. So is Kiwi a scam? Not always, but you can easily get swindled if your flights ever change—even if it’s the airlines canceling a flight. Think twice about whether or not you’d rather risk your money or spend a few extra dollars to be safer by booking elsewhere. In my opinion, never ever book with Kiwi.

Dear Charlie B321, we are sorry to hear about your issues with the flight, refund and our service. You may share the booking number, full name, username, and email address on appreviews@kiwi.com, together with this review as we need these details to look into your concerns. We will get back to you as soon as possible. Regards, Kiwi.com

I highly suggest you book with anyone else other than kiwi. They are the absolute worst! They make you think that you are getting a deal and every corner you turn you get charged for something. They didn’t alert me about my flight delay when I was starting my trip. I was also not told in any format that I had to order my 10 hour international flight meal early. I went over my emails with Kiwi with a fine tooth comb, and there was nothing noted about this. I’ve never been on an international flight where they have not fed you at least something. When service was going around, I asked if I could order at that moment, and they said no. It was a 10 hour flight, and I only received two little cups of water. They also did not send me the right ticket for my train to Paris. And after all was said and done my flight home was canceled. No email, text or anything! I showed up to the gate and was told my flight was canceled and they put me on a different flight to Las Vegas. Just to make myself clear my home is in Seattle not Las Vegas. And no, it was not just a layover flight. They were literally dropping me off in Las Vegas with no way back to Seattle. But because I wasn’t alerted I also missed the flight to Las Vegas because it was a different airline. Please save your money and actually use a credible site. I do realize that this all sounds very dramatic, but it is 100% true. And this was before the pandemic started so it had nothing to do with that.

Dear Travelyay!, we are sorry to hear about your issues with the flight. You may share the booking number, full name, username, and email address on appreviews@kiwi.com, together with this review as we need these details to look into your concerns. We will get back to you as soon as possible. Regards, Kiwi.com