Klinio: Diabetes guidance app 4+

I paid for a subscription and was excited to use the app to make tracking what I eat and the value of what I eat. I am disappointed that when I went to enter my breakfast (a simple protein shake) that I was not able to scan the item to automatically have the app calculate the value of the food. Also. Literally all I was asked about the food was (1) the name. (2) the size “small, medium, large”. (3) my thoughts idea of healthy three different levels. Can’t exactly remember the wording used. Then the app sends that out to the community to share the food. But no other information is brought up or asked about. It just crossed off breakfast. There are other apps that are free that track everything and give you ideas of where you could change things to make them better for you. Carb manager comes to mind. I have deleted my subscription to this and deleted the app. As a diabetic I don’t want to be told “good job”. I want to be guided through the day with an idea of what I may be doing wrong. My feelings aren’t nearly as important as my a1c.

Dear Smiley4141, we are more than sorry to hear that our app was not fully satisfying! Please contact our support team - they will be happy to analyze your case, explain what happened and help you to adjust the app according to your needs. Our email: hello@klinio.com
We are looking forward to hearing from you and solving this!
Best regards,
Emma
Klinio team

No refund even within a day. This program makes you purchase before showing you anything. Would not have purchased if I had seen their meals/menu. Don’t eat hummus, quinoa, weird nut milks(hazelnut?), assorted other ingredients. No other options listed. Try to sell you their drinks, charge you for their exercise programs, and recipe books. Should’nt that be included? If your program is good why do you need those extras? Hard to navigate. Had to send the monthly menu to myself in order to access it. Menu printed in gray, not black, and tiny font so it’s not easy to read. Shopping list is also interesting. Trying to find the recipes you saw and were going to try……gone. No explanation on how to enter information so it gets recorded. Just keep trying.
Needless to say I’m not happy. Sad and aggravated. This shows total inflexibility on so many levels. Only thing getting thinner after you sign up is your bank account if you buy all their extras.
I cook. Real food. Not trendy, what’s the latest fad or buzz. Is it too much to ask these companies to try using normal easily accessible food items? COVID has hit the food supply chain big time. It’s difficult finding some regular food items let alone the on the edge ones. And expensive. Diabetic seniors don’t need to be chasing down weird, expensive and trendy food ingredients!

Dear lrz17019, we are more than sorry to hear that you decided to request a refund within a day with our diabetes management app. We are always able to help you to adjust your meal plan and explain how to navigate and use the app. In this case, it would be great if you contact our support team - they will be able to analyze your case, explain what exactly happened and refund according to our Terms&Conditions. Our email: hello@klinio.com
We are looking forward to hearing from you and solving this!
Best regards,
Emma
Klinio team

I should have known better. Most of the claims made in promoting this app are simply not true. While there are a few good recipes. In reality you get the same 28 recipes for breakfast to choose from every day and a great deal of them are simply variations of one recipe (omelet with spinach, omelet with avocado, omelet with cheese, etc). Only option to deviate from this “plan” is to weigh and add each ingredient in what you actually want to eat. This is necessary EVERY time you decide to deviate from your customizable meal plan. The amount of time spent trying to make this app work for me is ridiculous. Really the only good thing about this app is the ability to track weight, blood pressure, blood glucose and water intake each day. There are free apps that do that. I signed up for a 4 month plan. I will continue using the app for 3 of those months and spending the last month making sure my credit card is not ever charged for a waste like this again. Please follow this review. Very shortly after it is posted I will get a reply from the developer apologizing that the app did not live up to my expectations and asking me to contact the development team for more suggestions. For an example of this reply simply look at every other review of this app. We’ve all fallen victim to their untruths.

Dear TexasRPh, thank you for taking the time to share your structured feedback. We have a way wider variety of breakfast and other meals, but you have to adjust it according to your needs. Also, we are sorry to hear that our advertising was not completely true according to your experience. We would love to receive more detailed feedback on the exact parts that you found misleading and explain how everything works - it would be great if you could contact our support team. We will be able to analyze what exactly happened, why you were not able to see wider variety of the meals and what kind of technical difficulties you had.
We are looking forward to hearing from you and solving this as soon as possible.
Email: hello@klinio.com
Best regards,
Emma
Klinio team