Komily-Fashion Shopping 12+

Customer service

I ordered a really cute dress with only looking through the app for 5 minutes. After a week, it still says processing so I got suspicious and looked into the app more and it started to seem like I would never get my dress. I emailed komly saying I would like a refund, and today I actually got the refund back in my account! I was so shocked because I thought I was just scammed. I might have to reorder the dress but it is still suspicious when all the reviews on items are near the same date and end with the same letter.

I wouldn’t use this app

I ordered two shirts and boots from this app and got a weird email saying that one of the items was out of stock and that I could log in and view which when I went to the app it never said anything about which product was out of stock so then I put in a help ticket thing through the app and got an email that said they’d respond within 24 hours (I requested a refund). Instead of honoring my refund they sent me a message saying “how about we send the ones which are in stock first and we will ship the unavailable item when it is restocked” basically telling me how about we do it their way and I’m stuck with this purchase….. I’ve never had a problem like this on ZAFUL or SHEIN so save your money and don’t use KOMILY!!!!

Developer Response ,

Hi, we are sorry for the inconvenience caused to you and would like to help solve the issue of your order. For item that is not in stock currently, you could advise us whether to cancel it or wait for stock or replace. Would you please send us your order number and your problem to our customer service: service@komily.com, we would get back to you soon once we get your email.

Canceling is hard

First off I would like to say that the actual shopping itself is very easy and the clothes are very cute. However, I ordered a dress and as I thought about it more I decided I wanted to cancel because I wanted another colour. I sent a message saying I wanted to cancel and there was no response for a good 4 days before it alerted me the packaged "shipped" and the only message I got back said "thank you for your continued support"

Although I do really enjoy shopping here, the clothes are great, plenty of discounts, I am a little upset that it never cancelled and I didn't get a response for multiple days besides the fact that they alerted me someone should answer within 24hrs.