Krystal 4+

I have never had the opportunity to experience a KRYSTAL’S restaurant until I was working in Chattanooga, TN- I would drive by every day and see the restaurant and think, “I should stop and see what this place is about.” So one day I did and boy am I glad that I did! I don’t have a favorite, it’s all yum!
So thank you Chattanooga and thank you KRYSTAL’S for a great and yummy first restaurant experience… it definitely isn’t my last! Oh and I got the app for my phone also!!

First few times using the app to order in advance at the Phenix City, AL location was great but the last time was horrible. Made my order went to pick it up and was told that it wasn’t showing a order for me. I explained that I could show were I made the order and were the money was taken off my credit card still gave a hassle like I was trying to get free food. Waited in line for almost an hour to show proof and I had to leave do to an family emergency. Went back a 2 days later to see about a refund or even to offer me the food but was told I had to contact customer service. Did that and still haven’t received or heard anything back. Like I said if you want Krystal that back save your money and time and just wait in their ridiculous line.

Placed an order at a 24 hour Krystal burger. Order was nearly $50 when I showed up no one was there but all the lights were on and there was not one single car in the parking lot. Even though I never got my food, I still got charged.

When I called the store the next day, they said “there’s nothing they can do”. When I asked for a number for a corporate office or regional manager they said I don’t have that information.

Tried a ton of different numbers via Google and Quora with no success. So basically this app has cost me $50 and probably a few hundred dollars of my time for food I never received. So I won’t waste any more of my money, I recommend you not waste yours.