Kure: Hypnosis for Weight Loss 12+

I finished my 21 days and needed to update my weight to continue using the app. When I tried to update my weight, I could not reach the “continue “ button. Thus I can’t update my weight. It’s now been a week since I filed a trouble ticket and have not heard from the app support. I have emailed them multiple times and have not received a reply. I have deleted the app a number of times and reinstalled with no success.

Kure finally responded and gave me a refund. Only complaint I still have is their response says to contact them at the email address they suggest. That is the “problem “, they don’t respond in a reasonable amount of time and there is no other way to contact them.

Hello DeVeSone,

We’re truly sorry to hear about the issues you’ve experienced with updating your weight and the delay in support. We understand how frustrating this can be, and we’re committed to helping resolve it as quickly as possible. Please reach out to us at info@kureapp.health with your details, and we will prioritize this for you. We appreciate your patience as we work to resolve this!

Best,
Kure Team

I loved the first 21 days of this program. I actually lost 10 pounds! I couldn’t believe it… This has been a struggle for years and almost any time I went on the scale it kept dropping.
Then came to the next portion of the program… I really don’t connect with the sessions. Even worse ITS THE SAME FOREVER. in the first 21 days there was variation in each session. I keep waiting for it to change, but I’m on day 62 and there is no difference in sight. I stopped losing weight and can’t connect the same way because it bothers me so much. Even in trying to repeat from day one the trance has been broken.
But also really scares me is that there is no information about my subscription under my profile information. I have no idea what I’m paying and when it renews…. This is a really bare-bones app. How bad so many of the reviews were about payment and customer service scares me. I’d love to give this app a better review but I just don’t trust it. I wish there was something better out there.

Hello,

Thank you for sharing your experience. We’re thrilled to hear that you had such great results in the first 21 days, losing 10 pounds! We understand that the repetition of the sessions may feel a bit challenging, and we truly appreciate your feedback. We’ll take this into consideration as we continue to improve the app.

As for the concerns regarding your subscription, please rest assured that our team is here to help. We apologize for any confusion and frustration this has caused. Please reach out to us directly at info@kureapp.health so we can address your subscription questions and assist you further.

Best,
Kure Team

Absolutely trash customer service. I honestly think this company is a scam, and preying on people vulnerable trying to lose weight. I did not enjoy the app as it was not for me, tried to cancel, wouldn’t let me. I emailed OVER a week ago. Emailed again, and again, and again. Kept getting an automated response that they would be getting back to me. They never did. Then they sent me a survey about my experience with customer service..? What customer service? A robot emailed me an auto response then ignored my 7 other emails. Surprise surprise, they charged me. I will be calling my bank and explaining to them this is a fraud charge as I asked now 10 times for them to cancel my account since the app literally will not let me. What a scam. All these weigh lose and mental health apps are scammers and I’m sick of them preying on people. 0 stars if I could.

Hello! We’re really sorry to hear about your frustrating experience. We understand your concerns, and we genuinely want to help. It’s disappointing that you’ve had trouble with cancellations and communication. Please reach out to us directly at info@kureapp.health, and we’ll prioritize your issue to make sure it gets resolved. We’re committed to making this right and assisting you in any way we can.

Best,
Kure Team