Kyte - Rental cars, your way‪.‬ 4+

I recently rented a Kyte car at SEA. The instructions for navigating to the pickup location were good, but I got a little confused in the light rail station and had to ask how to get to S 176th St. Once I passed that hurdle, I got confused again as to the exact pick-up location. It ended up being a small, short-term, empty parking lot… directly across the street from a Hilton hotel. It would be helpful if the instruction cited its proximity to the Hilton, as it’s an obvious visual landmark, and perhaps included a photo. Another customer was waiting and was also confused whether he was in the right spot. The car was decent (Dodge Charger), similar in condition to other cars throughout the industry these days. The huge plus was in the cost savings. I saved about $400 for a 6-day rental as compared the the best deal I could find inside the airport. As long as you pay close attention to instructions, are willing to walk a little, and are able to arrive early / on-time for pick-up and return, you can save a bundle with Kyte. I highly recommend Kyte and will try to rent from them in the future if I travel to one of their locations.

Hi there, we would love to know what went wrong and what are our areas of improvement. Feel free to email us to support@drivekyte.com please be sure to reference this code so we can connect your email to your review. Code: zfpd87cs

Rented from Kyte for my first time on Presidents’ Day weekend out of Hoboken NJ. I live in Brooklyn and took the train in to avoid the mess that is City traffic and the holland tunnel.
Car was delivered on time and the delivery dude, Washington, called me ahead to confirm timing. I got there 5 mins early and all was well with pickup. Rented a like new Audi with 4WD for a snowy upstate trip. Car performed beautifully.
On the drive back I decided to change my drop off location to Brooklyn and extend the time of drop off an hour to accommodate for traffic. Within the chat function of the app my customer service agent a was able to do both. There were fees associated with both, which were worth paying for the convenience. Overall 9.5/10, with normal car rental being a solid 3/10 experience.

Only suggestion is to work on the delivery pickup experience. I got a notification that my driver was 30 minutes early which made me rush to meet them, but the eta changed to 10 minutes early and it worked out. A 10 min window is a tight timeline if you are also traveling to the pickup location. I know they have designated lots with a wider pickup window to but getting there requires a car. Designated parking spots in a few convenient locations a la ZipCar would be an nice experience.

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I rented a car two months ago for a family reunion out of state. The pick up instructions for the car required me to take the metro to a confusing, not kid-friendly location. We arrived late due to unforeseen airline delays. Although we were able to give notice, we were still charged a late fee. The rental was fine, but we were not happy with the cleanliness of the vehicle. It was also low to the ground which was not ideal. On the way back, the app notified us that the driver had arrived but they didn’t arrive until over half an hour later. Luckily, we arrived with enough time to make our flight. Normally, it wouldn’t be a problem but we were traveling with a child and the drop off location wasn’t kid-friendly either and was very confusing. Fast forward to two months after our car was returned, I receive an email that I owed money for a traffic violation. Looking at the citation, the original charge was $100. I wasn’t notified until yesterday. The ticket included another $100 fine as a late fee, but the charge on my credit card was $235. I contacted customer service stating that I would not pay the late fee or additional charge because I was never notified of the initial fine. I got a response that the charges were valid and now they’re pending on my card. I would not recommend Kyte for families or travelers who are flying. The major car rental companies at the airport are far more convenient and have better customer service.

Hi there, we would love to know what went wrong and what are our areas of improvement. Feel free to email us to support@drivekyte.com please be sure to reference this code so we can connect your email to your review. Code: gset9z7k