la Madeleine Bonjour Rewards 4+

The app generally works well except when there is an app only special. La Madeleine offers frequent specials for app users, which are great, but they can overwhelm the app. The app will show the closest restaurant in “Locations” but if you try to place an order, clicking on “Order” will show the closest restaurant is now several thousand miles away. It will usually work right the next day, however if it’s a 1 day only special then you can’t take advantage of it. Reporting it to the app department just receives a response that you need to turn on your phone locator even though it is clearly turned on or the “Locations” button wouldn’t work. So clearly they don’t intend to fix the problem and we will continue to miss out on 1 day specials.

I was very concerned with the Rockwall, TX store. We walked in and there were only two other couples eating. We walked up to order and an employee was spraying the tray holder and wiping it down with a large dark green sponge with a place to slip your hand through. She set it down on the counter and started putting on loose vinyl gloves to serve us. I asked if she washes her hands before serving us since she was cleaning and she said no that is what the gloves are for. Well I am in healthcare and those vinyl type gloves have micro holes and tears in them and she was touching the outside to put them on so they were contaminated. I asked her if they usually wash their hands and she said no they are busy doing different tasks. As I said there was no one else in line and they weren’t busy. I put the tray back and started to leave but I turned around and stated if I am asking you to wash your hands before serving us food will you. She said yes if you are asking me. I think these employees need to be trained properly on food handling and hand hygiene.
Thanks

Convenient app, but it doesn’t show my past orders, and doesn’t deliver even though I only work .8 miles, three minutes away. The coupons are a nice extra. Further, when I do pick it up, there is a separate sign for “pickup orders” versus “to go orders,” but they make you wait all in the same line, so even if your order is ready, you’ll have to wait 5 to 10 minutes behind people making new orders, as they decide what they want. Food is always great!