LAist 4+

This app drives me nuts! I love listening to KPCC, but the app randomly shuts off or rewinds or skips back and forth, and I end up missing bits and pieces that I want to hear. Sometimes it gets stuck repeating the same 30 seconds, and it makes me want to scream. I updated my phone in the hopes that would fix it, but it's not me, KPCC, it's you. I really thought it was my phone because I couldn't believe that KPCC would tolerate such a shoddy app that is so far below the quality we've become accustomed to from the station. We don't have a radio in our home, so the app is the only way I can access KPCC, and it frustrates me to no end when it cuts off in the middle of the news or an important story. As a stay-at-home mom, it's important to me to have a connection to what's happening in the world outside my kitchen, and I've come to rely on KPCC for that. I can't sit at the computer and read the news all day and TV news is a joke that I don't want my small children to see, so having a working app helps keep me in the loop and makes me feel like a relatively intelligent adult. Could you please update the app and fix the bugs so I don't have to resort to getting my news from the covers of the magazines in the checkout line?

The old app had a few issues, but none of them were deal breakers. This new version is a huge step backward and has major dealbreakers. I live in Europe, and continue to support NPR through KPCC, in particular because I use the app to keep up with SoCal and with NPR. I absolutely need to be able to jumps around stories, since I have to listen to different shows to catch all the stories on a completely different time frame. With the old app this was very easy to do. I could jump back and forth between ATC and Morning Edition or weekend Edition, and just skip the stories that NPR submitted that were repeated. This is impossible with the new version. Sometimes I would have to leave a story before it ended, and the old app remembered where I left off. This is impossible in the new version. I quite simply cannot use the new version, and I just don’t see any kind of response from KPCC on the multiple complains about this. Are you not listening? Or do you not care? Either way, my time supporting KPCC will be cut short if this isn’t fixed soon. Sound petty? If this were your only way of listening to the radio station you love, you wouldn’t find it so.

The old version wasn’t perfect, but it was better than this one. Pause doesn’t work if I leave the app, it will play from live if I try to play from outside of the app.

Also bring back titles and descriptions of each segment within the show. And let me skip segments altogether without having to move the time scroller all the way to the end and wait for the last 3 seconds to load, play, then wait for the next segment to load. Give back the option to choose segments. In the old version you’d open Morning Edition for example and it would list all of the segments with titles, times, and dates, giving me the option to skip the first 5 if I wanted to hear about something specific or if my time was limited. That feature is gone and it’s so sad. I might actually switch to another app like NPR bc this is so frustrating. You had a good thing going, why take away the good stuff?

I still love you KPCC, just fix this.