I like the pump but the app is so glitchy, currently I can’t even open it because it says there is a new version to update and then when I come to the App Store there is no update available so I can’t even track the milk I just pumped. I’ve had issues where when I connected the app it will turn the pump on full suction WHILE IM USING IT, which is extremely painful and dangerous. I usually have to completely close the app the get it to connect and sometimes it doesn’t let me go to the screen to track the amount of milk so I have to close out of it and just track it manually. Definitely some issues that need to be worked out. Exclusively pumping is enough work as it is I don’t need an app that’s supposed to make things easier, making more work for me.

I’ve been utilizing my 3.0 for almost 11 months now, as an exclusive pumping mom. I love the pump, so I’ve looked past the obvious app flaws – incorrect duration of pump sessions (adds random amounts of time onto pump sessions), inconsistent time log (sometimes logs the start time BUT will randomly log the end time), constant notifications about connection and start or stop of sessions (which are not actually taking place). Frequent disconnection followed by an irritating process to reconnect. Random sessions needing “review” for syncing. Those issues alone just cause additional stress each day…when the app quite literally is supposed to make our lives easier. If I attempt to correct the durations or time log…the entire pump session will literally disappear. Then I have to try to remember all of the details, and manually enter a “non-smart pump” session. Again…I’ve looked past all of these issues for almost 11 months (a smart person would have given up on the app by now).I CAN’T look past the app freezing, and losing all of my data. I have spent countless hours pumping, washing and sterilizing pump parts, and quite literally planning my life around pumping with Lansinoh’s products…only to lose almost 11 months of pumping session data. I’ve put in all the hard work…and the app can’t even retain SIMPLE information ACCURATELY? It’s honestly insulting to even offer or advertise an app that just cannot keep up.

This app has TOO MANY ISSUES! When you initially set the pump up, it does not recognize the login information. I force close the app and bring it back up and then it brings me into the app but it does not show my information. It does not allow me to edit so I can put in my information. Pairing with Bluetooth was also an issue. Once paired, I loved how it logged my pumping session. It allows you to input how much you pump from each breast which is great, HOWEVER, I cannot add additional pumping sessions. I cannot add how much water I drink for the day. EACH TIME that I go to pump, which is every 3 hours, the app does not pick up the Bluetooth pairing. After MULTIPLE ATTEMPTS of trying to connect for another pumping session for tracking, I have to uninstall the app each time and repair the device to Bluetooth and it still will not recognize my login information. This is ABSOLUTELY frustrating! This is a lot to have to do for each pumping session. If you offer the app, it should be seamless and easy to use. Having a baby and breastfeeding/pumping in postpartum is hard enough and this pump and app do not make it easy AT ALL. The only reason I have this pump is because my insurance company recommended it and paid for it. If this is not corrected ASAP, then I will have to buy another pump and just eat the cost and pay out of pocket which would be an unnecessary expense.

Every other time I go to pump, it tells me it can’t find a device to pair to. I try to repair and it tells me to press the power button to pair but then won’t connect because it can’t find my device. Then after pumping all day, it’ll spam me with notifications telling me the connection to pump was lost. Then next thing you know, it tells me I have records to sync. I’m up to 60 now. I have to keep logging them as a non-smart pump and when they finally pop up to sync, the times are wrong. I’ll pump at 5:15 and for 25 mins however in the records to sync it will show a record for 3:46 and 5:02. They’ll say I pumped for 13 mins or 31. It’s never correct. I could have saved $50 because this pump is anything but smart. When I reached out to customer service, they told me to do exactly what the app says. Like I didn’t try that 100 times first. The battery is also constantly on the Fritz. I’ll charge it for 2 hours and I’ll go to use it and it’ll go from 4 bars to 3 bars to 2 bars within 15 mins. Then the next time I go to use it, it’ll show 4 again. I’ll charge it and go to turn it on and now it’s a 2 bars. Overall, this pump is just a pain. I got the tommee tippee one instead (for a third of the price) and it had the same features with none of the set backs.. The pump did work though for what it’s worth.