LaundryCare.biz 4+

Having problems with the app! It won’t let me pick a drop-off time. I’ve deleted and re-installed the app to no avail... it still isn’t working!
It’s really frustrating when I’m trying to pay for a service and I can’t schedule an order.

I sent my laundry order in ONE 13 gallon bag, as they charge by the bag. I was able to fit all my laundry into this one bag, closing and tying it. I then get an email saying the provider “remeasured” it into two bags, where I would get charged twice as much. From Laundry Care Biz FAQ on their website it says:

“If your bag is overstuffed or unable to close, a overage charge may apply. To avoid overage charges, be sure your filled bag is able to close completely and no loose items are left outside of the bag.”

I was able to close my bag completely with no loose items. According to their website that is how I would avoid overage charges. But the customer service rep “Cassandra” kept telling me my bag was overstuffed and that they would charge me extra in the future. I haven’t had this issue in the past using the same amount of laundry. I will try “Sudshare” next time where they charge by the pound, so the price is consistent.

I put an order. For pickup, the driver at least let me know one day in advance that she’s going to pick up the laundry at a different time. For delivery, I just received an unexpected call from my buildings’s callbox at noon. I schedule so that the times coincide with periods I know I’ll be available via phone to grant the driver access to the building. The second driver was just lucky I wasn’t on a meeting and my phone wasn’t on do not disturb mode. I guess this service might be fine for homeowners for whom this is not an issue.