LawnStarter for Providers +4

Like/dislike

The referrals are really good when you provide top tier service. I make close to 1k a month from them. But I will say if you have to reschedule due to weather. Your rating goes does down. Which makes you try and still do the jobs even in bad weather. Which we all know are lower quality. So you get a bad rating. The wait for payment is kind of annoying. But at the same time it’s guaranteed. The biggest annoyance is that the customer chooses the day of service. So if your not careful you will spend a ton of time driving instead of cutting. The rates can be low sometimes, when compared to drive time and cut time. However I usually get the neighbors on board so it works out. It’s way better than some of the other apps out there. Buts still needs a bit of tweaking.

Constant issue with the app

I became a service provider with the app, first week went kinda smoothly. But then the app began to fail left and right. You need to upload before and after pictures for everything. Not an issue to do, but and issue to actually upload them. The app won’t accept uploading pictures, the app won’t let you submit bids for jobs. While that is all going on they penalize you for being late on your submissions. Went from a tier 1 provider with an excellent rating, to a week later take 2 ans my rating plummeted. None of which was in my control. If the app worked like they keep saying it’s going to then I wouldn’t have a problem. But the fact that they are penalizing you for issues that land and fall on their end is absurd. Can’t even begin to explain how much of my free ans unpaid time I spent emailing back and forth with the service representatives. Bottom line is they kept telling me after talking to them that the app would be fixed, when I would just encounter the same issues as before, with nothing being fixed. All the app did was penalize me for their issues ans sully my businesses name locally in the process. I might be willing to change this review if they ever get their ducks in a row, but I’m not holding my breathe on that one. Good luck to anyone that wants to work using this platform, expect to waste your time and not being paid to help develop their broke AF app.

Not worth it for providers

If you’re starting a lawn care business then market and do it on your own. This app will penalize you for customers canceling on their end and no verification with their providers. Being penalized means you get no jobs. I started my own business to operate on my terms. I don’t need an app to tell me I can’t take anymore customers. They don’t care about providers as all of their customer service uses AI to respond. As a provider with a 4.8 rating being penalized for customers simply not wanting a service anymore due to budget doesn’t make sense. Get off the app and compete with their prices.

*edit*
After I posted this review my stats on the app completely dropped within 24 hours. I all of a sudden had 5 jobs added onto my stats that said “not complete” bringing my completion percentage down to 60% or otherwise ineligible to get new clients on the app (I didn’t have any appointments with the app this week so how did I not complete jobs I never assigned). They’re trying to kick off the providers that have complaints about the app by putting their status in red so no more jobs can be collected. If you respect your business name you won’t let a garbage app like this destroy what YOU are trying to create and build.

Resposta do desenvolvedor ,

Hi, Bddhacppchino. Thank you for your review and it is truly saddening to hear your experience with our app. We would like to further investigate your concern. Please email us at hello@lawnstarter.com with LSREVIEWS-piOS/Bddhacppchino as the subject of your email. Thank you!