Extremely difficult to translate items to English in the app plus the chat for the English agents is all in Vietnamese. There are so many things to look at all the time that you don’t end up buying anything because it’s too overwhelming. It feels like it’s a child’s game instead of an actual platform for shopping. The popups, the navigation, the animations, it’s all too much and makes for a really difficult user experience. It needs to be simplified so the user has an easier, calmer shopping experience and is then incentivized to purchase more because it’s just so easy. Right now there are too many barriers to actually buy, it’s really hard work and takes too much time. For the moment the app does the opposite of what it should.

4.5.4 Push Notifications must not be required for the app to function, and should not be used to send sensitive personal or confidential information. Push Notifications should not be used for promotions or direct marketing purposes unless customers have explicitly opted in to receive them via consent language displayed in your app’s UI, and you provide a method in your app for a user to opt out from receiving such messages. Abuse of these services may result in revocation of your privileges.The app currently requires you to OPT OUT from marketing messaging each and every sub-vendor in the app. There’s no opt out of all marketing messages.

What a mess. A collection of business owners with no business training, blindly shipping out cheap made-in-China products through delivery services that refuse to come to your home unless you pay extra. My orders have been cancelled and returned simply because I refused to hand over more money. This wasn’t a tip — it was extortion.And what does Lazada do about it? Nothing. No accountability. No action against delivery services with poor delivery rates. Just more inconvenience for honest buyers trying to play by the rules.Their tagline: All shipping on us, a lie!

When item ordered were not delivered within time frame as promised, the tracking website could still say that several delivery attempts were made. When overdue delivery was finally made at 7 pm , we interviewed the courier and found out that the item delivered was only picked up a day before, stayed with the courier for a day because their courier’s delivery van was “colored coding”, thus it was their first attempt . Window given for delivery says “ anytime within the next three days, do they expect person authorized to receive delivery to be on stand-by for 3 day 24 Courier do not call nor leave message, we have to call all unknown missed call coming in our cellphone. We even tested back to unknown numbers saying pls come during office hours. Worst is that after complaining to the customer care, all their answers are what they were trained to do “ within the box- although they are quite fast in sending you summary calls which also were all “patterned” statements not addressing your concern. Request for assistance to talk to person in authority to help customer is NIL. , reason given is that they have many calls to attend. Was referred to live chat who are no different.

I have had to return items twice. The first time LAZADA failed to give all necessary info but told me that was all I needed. When I got to LBC they wanted me to take the package back. It was too inconvenient since I had to travel by tricycle so I left the package and contacted LAZADA. Repeatedly I was told I didn't need any further info for LBC to process the package. After talking with the Lazabot, which I hate, I finally got a real person to send me the info LBC wanted. The second time, I received an item I did not order and the second part of the order didn't arrive (I had ordered two of the same item but LAZADA makes it two orders). When I arrived at LBC I was told there was an error in the info which I had printed from the LAZADA (LBC shipping label). LBC accepted the return package. When LAZADA sent a message to me that the return had been received, they would give me credit for only one item even after I told them I didn't receive the second item. I have had one email and one phone message asking me how many items did I receive. A phone call I received asked me why I didn't return two items. Finally, after speaking to at least five different people, the issue was resolved. The staff which helped me were always polite and friendly and wanted to help. But, I think LAZADA needs to get organised and quit using that Lazabot.

I have relied on Lazada for the past two years during Philippines COVID lockdown and processed multiple thousand of dollars through their site. But every Christmas they seem to change something. I understand security and in most cases the inability to order things was taken care of quickly. But not now… completely unable to order off the site using their wallet app or my credit card despite giving them my card and ID twice in the past month! Two months solid now no ordering in Baby Milk, Daipers, Ramen Noodles in Bulk… I support 25 COVID-unemployed adults and children and am now unable to do what I have done the past two year and avail of time saving bulk purchases. The tech support continually tell me “it’s resolved” but a quick check shows it’s nothing but incompetent lies! They refuse to look at their system and blame outside actors such as verified by visa or visa them self—even when those entities get no charge request out of Lazada as a vendor!It was great while it lasted, but now it seems they are stumped by this impossible situation because they won’t look inside their system to see why charges never go out!