Le Tote - Fashion for Rent 4+

The subscription is not for me, but I love their sales

LeTote is a great clothing rental service that provides you with a monthly subscription. They tailor their recommendations to you based on your likes, and have a great selection of options to choose from. The problem for me is I fall in love with the clothes they send me and want to buy them— but they are $$ to $$$. Thus my wallet takes a huge hit because I am paying to rent the clothes AND buy them. But if you have enough self-control to just wear the clothes once or twice and then send them back, this may be for you.

I cancelled my subscription long ago, but I live for their (annual?) 80% clearance sales— you get so much quality for so little price. The bane of my existence is that you can’t ship the sale on the app— you have to use your web browser and multiple times I’ve gone back to my phone after taking a short break and, after hours of picking out items and adding them to my cart, they’ve vanished even though I’m signed in. Shopping in the web browser doesn’t save your cart and the app doesn’t support shopping the sale— that’s something they definitely need to fix. I wish they had the sales more often— but it’s probably good for my bank account that they don’t.

개발자 답변 ,

Hi Sally! Thanks so much for sharing your experience with us - we so appreciate it. We love that you love the concept of the service as well as our sales, and we've shared your feedback on the shopping experience you had while using the website and the app. Our apologies for any inconvenience! Thanks again, and please stay safe and well. Have a great week!

I love it!

The app is easy to use and there is a nice selection of clothes to choose from. (I order only office wear, so don’t depend too much on the daily weather and am not trying to set trends.) I hate shopping and don’t have much time. In stores I have often bought things I regretted later. LeTote saves me time, reduces my stress level and let’s me try new things. If occasionally I don’t like something, it’s not a big deal. It took me maybe three totes until I had a good idea of what I liked. Since then I almost always enjoy what I order and for the most part the clothes fit well. The quality of the clothes is much better than what I would usually buy in a store, and the selection is broader than what I have easy access to in stores in my area. I also like that I don’t have to worry about caring for the clothes. (I have way a of messing things up in the laundry.) I usually don’t buy clothes from LeTote but I have purchased a few items at a very good price. LeTote once made a small mistake on my billing, but immediately responded to my email, corrected their mistake and gave me a gift certificate as an apology. LeTote has changed my life for the better. I recommend it to people who are busy, don’t enjoy shopping in stores, and prefer a steady budget over unpredictable expenses.

개발자 답변 ,

Hi there! This is such an amazing way to start our week! We absolutely appreciate your feedback and we're so glad to hear you're loving the service. We look forward to continuously giving you the same, if not better, level of service you've grown to love in your future totes with us. Please also feel free to email us if there's anything we can help you with - happy to help! Thank you and we hope you have a fabulous day <3

Not enough available clothes.

I have been with LeTote for close to a year and have been disappointed many times with the selection of available styles. I see ads that show great clothes but I have never seen them available to wear. Most things I want are not available or not available in my size. I still haven’t gotten sizes right because my last two shipments had mediums that were more like smalls. I haven’t gained any weight either.

I got my daughter a free tote but they couldn’t get it right. Since her last name and our address were the same they canceled it without notice. Then she had to pick another tote and the things she wanted from before we’re not available, of course. She could never get on the site because her password never worked after each password change and login. She only got 48 hours to wait for the clothes like LeTote said to do but nothing came up so half of her shipment was stuff she didn’t want. She finally canceled because none of the clothes she really wanted were available and the site didn’t work. I’m very close to canceling because I am always promised it will get better....and so far, it has not. Please don’t ask me to reach out and send you another email LeTote, I’ve sent enough over the last year about these problems and they remain. Until you get more clothes, maybe you should quit taking in new clients and make the ones you have happy.