The LeakBot app works with your LeakBot smart water leak alarm.
LeakBot smart water leak alarm helps make life that little bit easier. A single LeakBot can easily spot the hidden leaks within your homes plumbing system, before they become a problem, helping to prevent water damage and expensive repair costs.
The LeakBot app keeps you up to date on the status of your home’s plumbing, alerting you when there's a problem and also helping you to diagnose the cause and book a repair.
Legal: The legal stuff
- Bug fixes
- UX improvements
Ratings and Reviews
24 hour monitoring with 8 hour service?
I thought this invention and accompanying app was brilliant, until a few month in when it detected a leak, on a Friday morning, and when I called the emergency support number I reached a voicemail stating they’re closed until Monday. At that point I looked further to discover they’re only open M-F from 8am-6pm. I did end up getting a phone call from the UK about 6 hours later, but it’s still quite concerning that they are trying to offer 24 hour monitoring but do not offer a 24 hour way to access further information should the device a leak.
Internet Connection Problem
I have the ability to connect to the internet and I have tried Wi-Fi and cellular connection both of which allow me to write this and view sites with no problem, but the application won’t move on till it can use the internet connection.
Called support at 4:50pm and they are open till 6pm and no one answered. I have limited time in my day to deal with such things and when I call within the specified hours I would expect someone to pick up or call before 6 to help solve my issue.
Developer Response ,
Hi, we apologize about the issue you are having! Could you send us your details along with the brief description of the issue to our support team at firstname.lastname@example.org. We will do our best to get you up and running.
You can also go through our online help centre which will guide you through any device install issue you maybe having - https://myleakbot.com/helpcentre/
Worst Customer Service
Constant emails about high water usage. I complained several times that the Emails were not helpful. We are a family of five adults. Showers, laundry dishes garden, pool etc. same water bill for the last ten years. 25 day wait to have a technician come out. Sent the unit back.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Homeserve Membership Limited
- 21.6 MB
- Requires iOS 13.2 or later.
- Requires iPadOS 13.2 or later.
- iPod touch
- Requires iOS 13.2 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © 2021 HomeServe Labs Ltd, part of the HomeServe group of companies.
With Family Sharing set up, up to six family members can use this app.