Arkan: Dawn of Knights 9+

Cool game but it freezes a lot and I have to restart the app.

We're sorry to hear you're having difficulties. Don't worry; we're constantly striving to enhance our game and ensure our support team is always available to help you, so please contact them at legendofpuzzleverse@babilgames.com. Also, provide them with a detailed description of your problem, including screenshots, your session ID (if available), device type, and operating system version, so that they can review your case and provide the proper help immediately.

I play game on iPad, 9 days ago there was an in game update, since then my main account will Not connect to the game server. When I download game on my iPhone , game connects to lvl 1 new game, but will Not switch to my main account. This tells me since it will connect to lvl 1 new game but Not my main account , it’s problem w the game server. It has NOTHING to do on my end! My WiFi is fine! I have other games that have updated since this games fiasco and I have NO issues connecting to my other games servers after updates. Puzzles support has me sending them irrelevant information that has nothing to do w their server problem ! Going round in circles w support asking me to send info I had already sent! I sent them my game account info and my device info, they have everything they need to fix my game , and they absolutely refuse to see what the issue is w their server l after 5 days I have no more patience left w this customer support . For the last time: Fix your server issue so my main account will connect or delete all my information, my account and my castle off the game map! 1 star only so I could write this, otherwise no stars at all. I will NEVER again download a Babil game! Support claims it’s my “RAM”; however when I download game on an iPad that has NOTHING on it it connects to lvl 1 new game but will NOT switch to my main account and will NOT connect!

We're sorry to hear your experience was less than excellent. If you'd like to talk more about your experience, please contact us at legendofpuzzleverse@babilgames.com.

I was excited to see a new copycat game of Puzzles and Survival, and had hopes it wasn’t overrun by people dropping $100/day on it. It wasn’t yet, thankfully. It was a good game until I ran into a bunch of glitches and had a bad experience with support.

The game has always had minor glitches, but I was able to get past them. With the latest big update though I lost the ability to upgrade buildings. If you can’t upgrade buildings, you can’t advance in the game. I waited a couple of days until another update, but it still wasn’t fixed.

I raised support through the app about it and it was not a good experience. They told me to delete and reinstall the game, I did, and still had the same issue. They tried telling me that I didn’t have the latest version installed when there wasn’t an update available in the App Store - and showed screenshots to prove so. They completely ignored my messages and came back to say the team is “working on it”, but did not give me a timeline. They won’t give me a refund on what I’ve spent on the game because I’ve “already benefited from it” - I did, but no longer do because of these issues.

Between this ongoing glitch and the gaslighting support threw at me, the game has totally been ruined. I’ll never download a game by Babil ever again.

Hello,
We're sorry for your dissatisfaction and the bad experience you had with our support team. We assure you that we have a top-notch team working around the clock to provide you with the best gaming experience possible, and they will gladly help you through any difficulties you could face in the game. We assure you that we are trying as a team to provide you with alternative solutions that might help you.
If you encounter a technical issue, it will take time to be resolved, and we cannot give you a time frame for this, but we can assure you that we did not neglect any issue and are working hard to address any problem in our game.
Keep in mind that our game is still in its early stages, and many enhancements will be implemented in our upcoming updates. Also, we're working on big improvements that will be helpful for our beloved players.
And we are all ears to any feedback or suggestions you would find beneficial for our game.