Letter Soup 4+

I have really enjoyed Letter Soup!! After trying several app games that are word-related, I chose this and one other app and I play Letter Soup almost daily. The puzzles are increasingly challenging, however if you get stuck they will help you out w/hints. I refuse to pay for an app like this, and have gone a long way playing for free and I don’t mind watching the occasional ad to help them pay their bills. There is also a sense of humor about the app that I appreciate. (If I don’t play for a few days, they will text me a clue; and when I do finally play, a message pops up that says something like, “Phew! We’re so glad you’re back. We were worried about you!”) which I find endearing. I also like that each word has a link to its definition, which helps improve my understanding of some words, even though I have a pretty large vocabulary. All in all, they are very generous with their clues and it’s a very nice, well-functioning app. My one criticism would be that sometimes and inexplicably legitimate words are not recognized by the app, while at other times slang words (which you wouldn’t think would be acceptable) are. Fun and challenging—keep up the good work Letter Soup! :-)

Thanks for your thoughtful review! We are thrilled to hear that Letter Soup has become a daily game for you! Also, we are glad to hear that the free hints have been helpful for you as you progress through the game! Additionally, we love to hear when players are expanding their vocabulary with Letter Soup! That being said, the dictionary is a work in progress and we will continue towards perfecting our recipe! We are also really happy that you are finding the "H-U-M-O-R" in your Letter Soup! 😁

Best wishes,
Eddie
support@candywriter.com

I updated my cell phone early last month and was not able to retain my level after playing this game for several months. Initial quick email reply from CandyWriter had attachments to restore my previous level, which they did, but then I was not able to ‘slide’ thru the letters. It would not do anything. After reinstalling the game, it started working again but I was on level one. I really enjoyed this game five stars worth. I am very disappointed that I cannot continue to play it unless I start all over. CW has yet to reply to my continued emails for HELP! They really should create a save option to avoid this in the future making it possible to restore your levels when switching cells. With technology today, people will always move up to the next best thing. Shouldn’t your game be able to follow you?

Oh no! I'm sorry to hear you have lost your progress! If you would kindly email me I would be happy to ensure your progress gets restored.

Thanks,
Eddie
support@candywriter.com

I was unhappy to discover that the daily free hints have disappeared in the latest update. And if that wasn't disappointing enough, the free hints that occasionally pop up that ask you to watch an ad to get a hint still appear. But when you click on them, they don't connect to the ad any longer. I've been enjoying the game very much until this new development.

Update: I was delighted to hear from a developer almost immediately after my review posted and to learn they are working on a fix for the problem. They also sent me a coupon for free hints that more than made up for my hassles. Great customer service! My only complaint now is that there are lots of real words this game doesn't recognize, which I do find a little frustrating. But otherwise it's a great game.

Update #2: two weeks ago, I was really enjoying this game, but I'm beginning to lose my patience. The free hints have disappeared again, by which I mean they are offered and I watch the ad through only to have the screen freeze and no hint materialize. Not sure how much longer I'll be playing this game, if the developers don't find some consistency.

I'm sorry to hear about your negative experience. We are aware of the issue and are working hard on a fix. In the meantime I want to make sure you get the hints you should have earned. Please email me directly so I can resolve that for you.

Thanks,
Eddie
support@candywriter.com