The app for ordering needs work. Constantly crashing. Multiple windows if you make a mistake no way to go back, have to start order all way from beginning. Payment screen slow loading and accidentally accepts orders. Need a popup to confirm orders. Many times wanted to pay with gift card but order just defaults and pays with credit card. Contacting support is a joke, they are only able to the cancel order and then offer a partial refund. Door Dash is making lettuce app bad and frustrating to use, please fix the plugin.

I’m disappointed that my birthday rewards point has been removed. I didn’t realize that it has an expiration. I was at Joe’s Seafood, WDC on 12/4 had lunch with my best friends. First of all, they made a mistake of serving a raw hamburger. You can see the juice of meat blood when you slice the hamburger. He clearly requested for a well-done grilled hamburger. In fairness, the restaurant manager came to our table to apologize and offered “something” in house while waiting for his hamburger being redone. So he ordered a Havana cream pie. Again, they made a mistake of adding the Havana cream pie on my bill. They took it out from my bill, it they have removed my birthday reward points equivalent to $15 only. Seriously...??

I love the concept and love their restaurants, but the points program is super antiquated and inconvenient. Points are rarely added automatically when you have orders catered/delivered. The past 3x I’ve ordered I have had to follow up to get my points added. When you are buying office lunches sometimes 5x a week, it’s super inconvenient to keep following up. Hopefully they improve the program or have points easily added through an app where you can also order on.

The app really needs some work done on it. It is super slow on registering points, to the point I’ve had to reach out to the customer service team several times in the last few months to get my points added in. I just went again a couple nights to go and nothing has been updated in my account. Like the title says, I love this company and concept but the app itself needs to be a lot better unless they think no one is truly paying attention (and I am definitely not one of those people).

Party of four arrives a little bit late because the movie didn’t let out as was stated We’re seated but evidently the hostess either neglected to assign a server or something just fell in the cracks. We asked Emily if she was our server, she wasn’t but said she’d take drink orders, then said “heck, I’ll take your order and I’ll be your server”!!!! Glad she did, because she was as nice as could be, funny, professional, and attentive without hovering. The gold standard for a server. She made the evening. JK

This is a a by far my favorite steak place. I’ve never had a bad experience. The staff are friendly and efficient. They anticipate customer needs - timing is everything. From water to another drink, to side suggestions and entree perfection, the A+ efforts make my dining time at Wildfire Lincolnshire worth coming back to, again and again. Lunch and dinner are equally wonderful. Treated well regardless if I’m in jeans with no makeup, or dressed for a Friday evening date. Thank you, Wildfire, consistency is tough to honor, but you do it seamlessly with kindness and finesse.